Alyssa Roe
T-Mobile
Gulf Breeze,FL
5
years of professional experience
Mobile Expert with strong customer experience and sales performance in a fast-paced retail environment. Delivers clear product guidance, needs-based recommendations, and consistent weekly accessory and protection plan sales. Known for calm problem solving, accurate device support, and building quick rapport that drives repeat visits. Flexible across floor support, transactions, and store operations to help meet team goals.
Work History
Mobile Expert
1 Year- Delivered high-quality customer experiences by listening closely, identifying needs, and recommending the right solutions.
- Cultivated strong customer relationships, leading to increased repeat visits and positive feedback.
- Mastered complex product details and communicated them effectively to enhance customer understanding.
- Assisted team objectives by adapting to store needs and fostering a positive work atmosphere.
- Leveraged upselling and cross-selling strategies to enhance customer value and drive revenue growth.
- Surpassed monthly key performance indicators through strategic initiatives.
- Assisted customers in selecting premium plans tailored to individual needs and usage patterns.
Sales Associate
2 Years- Facilitated customer purchases, returns, and product inquiries while ensuring a friendly and efficient shopping environment.
- Oversaw fitting room operations, including restocking and merchandising, to enhance store organization and visual appeal.
- Executed cash card transactions and managed POS operations with precision.
- Ensured professionalism was upheld during peak rush periods and holiday seasons.
- Provided outstanding customer service to enhance overall shopping experience.
Teacher’s Assistant
1 Year- Assisted lead teachers in facilitating engaging classroom activities, supervising students, and managing daily routines to enhance learning experiences.
- Supported lead teachers with classroom activities, supervision, and daily routines.
- Exhibited patience and responsibility while effectively multitasking to maintain a nurturing and organized childcare environment.
- Maintained high safety and cleanliness standards to provide a secure and healthy space for children.
Team Member
1 Year- Delivered friendly, fast service in high-volume restaurant, enhancing customer satisfaction.
- Collaborated with team members to keep operations smooth during busy periods.
- Coordinated with team members to ensure seamless operations during peak hours.
- Exhibited reliability and punctuality, contributing to a consistent work environment.
Education
Bachelor of Science - Finance Major, Business Minor
High School Diploma
Skills
Customer service
Sales & upselling
Conflict resolution
Communication & active listening
Team collaboration
Customer escalation handling
Cash handling & POS systems
Merchandising
Inventory control
Opening & closing procedures
Training & coaching
Accomplishments
- Served 120–250 customers per shift at Tjmaxx
- Maintained 95% accuracy in cash handling
- Reduced wait times by improving workflow during rush hours
- Supported a classroom of 12–18 children daily
- Consistently ranked in top 3 for customer satisfaction at T-Mobile
Timeline
Mobile Expert
T-Mobile
01.2025 - 01.2026Read More
Sales Associate
TJ Maxx
01.2023 - 01.2025Read More
Teacher’s Assistant
Primrose Preschool
01.2022 - 01.2023Read More
Team Member
Freddy’s Frozen Custard
01.2021 - 01.2022Read More
Metropolitan State University
Bachelor of Science from Finance Major, Business Minor
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Arapahoe High School
High School Diploma
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