Alyssa Rojas
Stafford,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
Houston, Texas
03.2023 - Current
- Responded to customer inquiries regarding product and service information.
- Maintained professionalism while engaging with customers through phone and email.
- Followed established company policies and procedures in processing returns, refunds, and exchanges.
- Formulated improvement plans for customer service procedures after evaluating input from customers and staff.
- Enhanced overall customer satisfaction by effectively handling inquiries and concerns with expert knowledge and a personable approach.
Business Account Executive
Goldstar Painting & Remodeling
Houston, TX
02.2022 - 03.2023
- Provided consultative sales support to customers regarding their business needs.
- Developed and maintained construction project budgets.
- Prepared monthly reports on accounts receivable, accounts payable, and job costings.
- Maintained accurate records of all transactions associated with construction projects.
Sales Associate
Sherwin-Williams Paint Store
Houston, Texas
11.2014 - 01.2020
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
LA Leadership Academy
01-2018
Skills
- Fluent in Spanish
- Product Knowledge
- Report Generation
- Paperwork Processing
- Conflict Resolution
- Microsoft Office
- Service Upselling
- Multi-Task Management
- Product Sales
- Building rapport
- Problem-solving abilities
- Positive and professional
References
References available upon request.
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
03.2023 - Current
Business Account Executive
Goldstar Painting & Remodeling
02.2022 - 03.2023
Sales Associate
Sherwin-Williams Paint Store
11.2014 - 01.2020
High School Diploma -
LA Leadership Academy