Experienced analyst, proficient in business systems processing and operational efficiency. Logical yet intuitive professional with eight years of experience providing analysis of client service offerings and performance metrics. Proven leader with a track record of successfully leading team projects and implementing process improvements to drive operational efficiency.
SQL and Power Queries
Data Visualization and Dashboards- Microsoft Power BI and Excel
Additional Microsoft Programs- Word, Visio, OneNote, Yammer, PowerPoint, Outlook
CRM Platforms- SalesForce, Typhon, ValueTrak
Project Management
Ad-Hoc Testing
Gap Analysis
Cross-Functional Coordination
Quality Control Procedure Development
System Troubleshooting and Debugging