Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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Uttara Lingalwar

Bothell,WA

Summary

Business Systems Analyst with expertise in gathering and analyzing business and system requirements across transportation, logistics, healthcare, and public sectors. Proficient in Agile methodologies, SQL data querying, and technical documentation, supporting full software development lifecycle (SDLC) processes. Proven track record of enhancing operational efficiency through system redesign and effective stakeholder collaboration. Recognized for strategic thinking and ability to align business needs with technical solutions for successful project delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Systems Analyst

Guidacent, Inc.
, USA
09.2024 - Current
  • Company Overview: Administrative Office of Courts, WA
  • Gather, document, and analyze business and system requirements for eFiling and Case Management software replacement.
  • Develop detailed as-is/to-be process flows, system integration diagrams, and support impact assessments.
  • Facilitate Agile meetings to capture user needs and translate into user stories and acceptance criteria.
  • Manage backlog prioritization in collaboration with stakeholders and technical teams.
  • Document functional specifications, data mappings, and UAT scenarios for smooth implementation.
  • Administrative Office of Courts, WA

Business Systems Analyst

Tata Consultancy Services
01.2023 - 01.2024
  • Company Overview: Experian Health
  • Led requirements analysis for patient scheduling software, focusing on system integrations and database workflows.
  • Executed SQL-based data validations and produced reporting dashboards in Power BI.
  • Drafted BRDs, FRDs, and technical documentation, ensuring traceability across project phases.
  • Actively participated in Scrum ceremonies, sprint planning, and system demos.
  • Supported defect triaging, UAT planning, and training material development for end-users.
  • Experian Health

Business Systems Analyst

Logic 2020
01.2022 - 01.2023
  • Company Overview: T-Mobile
  • Conducted business process analysis for customer care automation initiatives.
  • Developed process models, user workflows, and feature wireframes aligned to system design.
  • Authored user stories, test cases, and acceptance criteria to ensure high-quality software delivery.
  • Analyzed SQL-based reporting metrics to recommend process improvements.
  • T-Mobile

Business Systems Analyst

Cognizant Technology Solutions
09.2020 - 12.2021
  • Company Overview: Prudential Insurance
  • Gathered and analyzed business requirements for portal modernization and API integrations.
  • Conducted system gap analysis and created risk mitigation documentation.
  • Facilitated Agile ceremonies, backlog grooming, and sprint planning sessions.
  • Prudential Insurance

Previous Analyst Roles

Google
01.2016 - 01.2020
  • Company Overview: via Cognizant/HCL
  • Supported system integration, data mapping, and quality assurance initiatives.
  • Wrote SQL queries for data validation and quality audits.
  • Created dashboards and analysis reports to track project performance.
  • Conducted UAT, training sessions, and technical documentation for internal tool rollouts.
  • Via Cognizant/HCL

Education

Bachelor of Engineering (B.E.) - Information Technology

Nagpur University
India

Skills

  • Business and Systems Analysis
  • Agile & Scrum Methodologies
  • Software Requirements Documentation
  • SQL Queries and Database Analysis
  • Stakeholder Engagement & Communication
  • Business Process Mapping
  • Technical Documentation
  • Application Support and User Training
  • Gap Analysis and Risk Assessment
  • Systems Integration Projects
  • User Acceptance Testing
  • Transportation, Logistics, and Supply Chain Familiarity
  • Power BI
  • JIRA
  • Confluence
  • Microsoft Office Suite
  • Atlas
  • OnBase ECM
  • Digital Mapping
  • Data Visualization
  • Process Modeling

Certification

  • Certified Scrum Product Owner (CSPO)
  • Agile Business Analysis (IIBA-AAC Endorsed)
  • Business Analysis Fundamentals (Udemy)
  • Salesforce Administrator Training
  • SAP HCM Training
  • Advanced Data Analysis and Excel Skills

Personal Information

Visa Status: Green Card Holder (Authorized to work for any employer in the U.S.)

Timeline

Business Systems Analyst

Guidacent, Inc.
09.2024 - Current

Business Systems Analyst

Tata Consultancy Services
01.2023 - 01.2024

Business Systems Analyst

Logic 2020
01.2022 - 01.2023

Business Systems Analyst

Cognizant Technology Solutions
09.2020 - 12.2021

Previous Analyst Roles

Google
01.2016 - 01.2020

Bachelor of Engineering (B.E.) - Information Technology

Nagpur University

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Uttara Lingalwar