Alyssa Rudloff
Ontario,OH
Summary
Detail-oriented individual with a proven track record in customer service and team collaboration. Skilled in conflict resolution and time management, contributing to efficient operations and enhanced customer experiences. Wanting to expand horizons.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Shift Manager
Panera Bread
Mentor, Ohio
09.2022 - 06.2024
- Supervised daily operations to ensure smooth workflow and high service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Conducted regular inventory checks to maintain stock levels and organization.
- Trained new employees on company policies and operational procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between staff members in a professional manner.
Team Member
Panera Bread
Mentor, Ohio
09.2021 - 06.2024
- Provided exceptional customer service in fast-paced dining environment.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness of dining area and kitchen spaces.
- Assisted team members during busy shifts to ensure smooth operations.
- Operated cash register and handled customer transactions efficiently.
- Stocked supplies and organized inventory to meet daily demands.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Server
City Grill Restaurant
Mansfield, Ohio
02.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed orders accurately using POS systems for efficient transactions.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
Receptionist
Ohio State University
Ontario, Ohio
02.2024 - 02.2026
- Greeted and assisted students, staff, and visitors at the front desk.
- Managed incoming calls and routed them to appropriate departments.
- Scheduled appointments and maintained calendars for office staff.
- Processed mail, packages, and deliveries for various departments.
- Provided information about university programs and services to inquiries.
Material Handler
Total Micro
Concord, Ohio
06.2021 - 08.2025
- Collaborated with team members to streamline material handling processes.
- Ensured compliance with safety protocols during daily operations.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
Education
High School Diploma -
Riverside Highschool
Painesville, OH05-2024
Some College (No Degree) -
The Ohio State University
Mansfield, OHSkills
- POS operations
- Food safety
- Cash handling
- Inventory management
- Team collaboration
- Conflict resolution
- Problem solving
- Communication skills
- Time management
- Multitasking and organization
- First Aid/CPR
- CPR and AED training
References
References available upon request.
Certification
CPR
Timeline
Server
City Grill Restaurant
02.2025 - Current
Receptionist
Ohio State University
02.2024 - 02.2026
Shift Manager
Panera Bread
09.2022 - 06.2024
Team Member
Panera Bread
09.2021 - 06.2024
Material Handler
Total Micro
06.2021 - 08.2025
High School Diploma -
Riverside Highschool
Some College (No Degree) -
The Ohio State University