John Pfeifer
Retail/ Restaurant Mgt.
Phoenix,AZ
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
12
12
years of professional experience
Work History
Shift Manager
Walgreens
Glendale, Arizona
02.2021 - 05.2025
- Monitored team performance to enhance operational efficiency and service quality.
- Implemented inventory management best practices to reduce stock discrepancies.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Shift Manager
Walgreens
Phoenix, Arizona
09.2015 - 10.2019
- Resolved customer issues promptly to maintain high satisfaction levels.
- Coached team members on sales techniques to improve product knowledge and service delivery.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
Customer Service Associate
Walgreens Boots Alliance
Phoenix, Arizona
08.2013 - 10.2015
- Assisted customers in locating products and provided detailed product information.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Lead photo associate knowledgeable with all products and machines, paying attention to detail for exceptional customer satisfaction.
Education
CDL License - CDL Truck Driver
03.2007 - 07.2007
Some College (No Degree) - Mechanical Engineering
Skills
- Time management
- Inventory management
- Strong team leadership
- Customer service
- Cash handling
- POS operations
- Staff training and development
- Product merchandising
References
References available upon request.
Timeline
Shift Manager - Walgreens
02.2021 - 05.2025
Shift Manager - Walgreens
09.2015 - 10.2019
Customer Service Associate - Walgreens Boots Alliance
08.2013 - 10.2015
AAI Truck Driving - CDL License, CDL Truck Driver
03.2007 - 07.2007
Maricopa Community Colleges, Glendale Community College - Some College (No Degree), Mechanical Engineering