Patricia wilson
Decatur,GA
Summary
Confident Shift Manager with a background in supervising crews, organizing daily operations, and maintaining quality standards. Strong in communication, scheduling support, and conflict resolution. Ready to support efficient service, accurate inventory control, and positive customer experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Manager
McDonald's
Atlanta, GA
06.2021 - Current
- Helped train crew members on food safety, service standards, and station procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Supported crew during busy service at McDonald's by coordinating front counter and kitchen tasks.
- Resolved guest concerns and supported fast, courteous service at McDonald's.
- Adjusted staffing levels to align with demand and optimize labor resources.
- Handled opening and closing routines for dining room, drive-thru, and kitchen areas.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Coordinated inventory checks to ensure timely restocking and efficient supply management., restocking, and supply organization for daily operations.
- Inspected work areas regularly to maintain cleanliness and meet safety standards. regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Shift Manager
McDonald's
Atlanta, GA
02.2024 - 01.2026
- Assigned workstations and adjusted staffing based on demand and labor needs.
- Coordinated inventory checks, restocking, and supply organization for daily operations.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuity of customer service.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Reinforced rules to promote superior employee performance.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Organized special events such as holiday sales or promotional campaigns.
- Processed weekly payroll information using appropriate software applications.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Cleaned and organized work area to ensure a safe and efficient environment.
- Implemented cost-control measures to maintain budgetary guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, set priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight, and mentoring to newly hired employees, supplying knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Boys And Girls High School
Brooklyn06-1992
Skills
- POS operations
- Cash handling
- Cash reconciliation
- Inventory control
- Opening procedures
- Operations management
- Documentation and reporting
- Team supervision
- Team development
- Opening procedures
- Employee training
- Merchandise promotion and display
- Store recovery
- Work area inspection
- Time management
- Problem solving
- Conflict resolution
- Clear communication
- Customer service
- Customer focus
- Relationship building
- Customer outreach
- Policy administration
- Documentation
- Customer outreach
- Customer focus
Certification
- ServSafe Certification
- Certification Shift Leadership class
- Certificate of Completion of Leadership Transitions class
- Hurt & Hurts peaks shift Performance Certification
Timeline
Shift Manager
McDonald's
02.2024 - 01.2026
Shift Manager
McDonald's
06.2021 - Current
High School Diploma -
Boys And Girls High School