Alyssa Salinas
San Antonio,TX
Summary
Dynamic manager with extensive experience in healthcare operations. Skilled in enhancing patient satisfaction and driving efficiency through team collaboration and compliance-focused training. Ready to leverage expertise to improve service delivery and operational outcomes.
Overview
9
9
years of professional experience
Work History
Manager
Ttec (TeleTech) - HealthCare Solutions
Austin, TX
09.2025 - Current
- Managed daily operations to enhance patient engagement and service delivery.
- Collaborated with cross-functional teams to streamline healthcare processes and improve efficiency.
- Implemented employee training programs to ensure compliance with healthcare regulations and standards.
- Analyzed customer feedback to identify areas for service improvement and increase patient satisfaction.
- Led cross-functional agents which ranged about 30-150 per team to optimize patient care delivery and operational efficiency.
Licensed Insurance Agent
State Farm
McAllen, TX
01.2023 - 07.2025
- Educated clients that ranged about 10-15 daily on insurance products and coverage options, ensuring informed decision-making.
- Analyzed client needs to recommend appropriate policies, enhancing customer satisfaction.
- Processed policy applications and renewals accurately, maintaining compliance with regulatory requirements.
- Managed claims inquiries, providing timely updates and support throughout the claims process.
Manager
Spectrum
McAllen, TX
02.2019 - 07.2022
- Supported leadership in strategic planning by providing insights from operational data analysis.
- Facilitated regular team meetings with about 20 agents to promote communication, collaboration, and continuous improvement efforts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist
Link Staffing
McAllen, TX
05.2017 - 12.2019
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated scheduling and appointment management to optimize office workflow.
- Facilitated communication between departments, enhancing information flow and collaboration.
- Trained new staff on reception protocols and customer service best practices.
Education
High School Diploma -
Palmview High School
Palmview, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Manager
Ttec (TeleTech) - HealthCare Solutions
09.2025 - Current
Licensed Insurance Agent
State Farm
01.2023 - 07.2025
Manager
Spectrum
02.2019 - 07.2022
Receptionist
Link Staffing
05.2017 - 12.2019
High School Diploma -
Palmview High School