Alyssa Samuels
Baltimore,Maryland
Summary
Driven to reduce company liability by maintaining full compliance of company records, processing, and training programs. Quality-focused and proactive with demonstrated success in spotting and correcting issues.
Overview
8
8
years of professional experience
Work History
Compliance Manager
MyQct Llc
Owings Mills, MD
06.2022 - Current
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Conducted regular audits to identify compliance gaps and mitigate risks.
- Ensured effective communication of changes in regulations or policies throughout the organization.
- Assisted with the development of training materials for employees regarding compliance requirements.
Recruiter
Skyhook Enterprises
Towson, Maryland
01.2022 - 06.2022
- Managed full-cycle recruitment processes for diverse positions within Skyhook Enterprises.
- Facilitated onboarding processes for new hires, ensuring a smooth transition into the company.
- Provided guidance and support to team members during recruitment initiatives and challenges.
Sales Manager
Skyhook Enterprises
Towson, Maryland
10.2021 - 06.2022
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted performance reviews to assess team productivity and set future goals.
- Trained new sales representatives on company policies and procedures.
Data Entry Clerk
American Health Associates Inc.
Columbia , MD
08.2021 - 10.2021
- Processed large volumes of patient data accurately and efficiently.
- Verified accuracy and completeness of data entry into the database system.
- Achieved and surpassed quality goals, contributing to overall team productivity.
- Ensured completion of pending tasks through consistent follow-up.
- Resolved customer data inquiries via phone and email, enhancing customer satisfaction.
Lifeguard Supervisor
Happy Summers Pool Service
Laurel, Maryland
05.2018 - 09.2020
- Supervised team of lifeguards, ensuring compliance with safety protocols and procedures.
- Organized and led in-service trainings on water safety topics such as CPR and AED certification courses.
- Taught team pool and deck safety rules and procedures.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Answered questions about facility hours, policies and programs.
Cashier
Spencer's Gifts
Columbia, MD
10.2018 - 01.2019
- Managed cash register operations, including handling cash and card payments.
- Processed customer transactions accurately and efficiently at retail location.
- Maintained knowledge of merchandise to assist customers with inquiries.
Education
Associate of Science - Biochemistry
University of Maryland
MD06-2021
Skills
- Regulatory compliance
- Policy writing
- Audit management
- Risk assessment
- Compliance training
- Quality assurance
- Process improvement
- Staff training
- Time management
- Customer due diligence
Timeline
Compliance Manager
MyQct Llc
06.2022 - Current
Recruiter
Skyhook Enterprises
01.2022 - 06.2022
Sales Manager
Skyhook Enterprises
10.2021 - 06.2022
Data Entry Clerk
American Health Associates Inc.
08.2021 - 10.2021
Cashier
Spencer's Gifts
10.2018 - 01.2019
Lifeguard Supervisor
Happy Summers Pool Service
05.2018 - 09.2020
Associate of Science - Biochemistry
University of Maryland