Alyssa Sanchez

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

File warranty claims for customers with Boost Mobile.

• Verified customers for them to qualify and get approved for a new phone with their insurance
• Developed strong product knowledge to provide informed recommendations based on individual customers coverage.

Answer calls and schedule pick ups donations for Savers.

• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits