Alyssa Sandoval
Kennewick,WA
Summary
Hardworking, multitasker, independent, detail-oriented individual; works well as a team member to accomplish tasks with a positive attitude to get the job done. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Wake Up Call Coffee Co.
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Retail Sales Associate
Tilly’s
08.2021 - 11.2022
- Maintained a clean, organized inventory
- Curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service
- Handled POS system transactions including credit, cash, exchanges, returns, and refunds
- Actively stayed informed about latest sales offerings and loyalty programs
- Recognized as winner of highest ADS December 2021
Service Window Attendant
Kona Ice
04.2021 - 10.2022
- Applied problem-solving skills to resolve customer inquiries and disputes
- Maintained a clean and organized area by constantly wiping down surfaces
- Greeted customers and process their orders with 100% accuracy
- Memorized shaved ice recipes and there modifications
- Leveraged customer feedback and sales data
Education
General Associates Degree -
Columbia Basin College
Pasco, WA06.2025
Southridge High School
06.2023
Skills
- Cash Handling
- Food Preparation
- Coffee Expertise
- POS Systems
- Menu Memorization
- Exceptional Customer Service
- Cash Register Operation
- Friendly and Outgoing
- Team Player
Accomplishments
- Academic Honor Roll (2017, 2018, 2020, and 2021)
- Student of the Month (2021)
- HAAP Award (Hispanic Academic Achievers Program)
Computer Efficiency
Proficient with Microsoft PowerPoint, Excel, Word, Facebook, Instagram, Twitter, cell phone technology
References
References available upon request.
Timeline
Barista
Wake Up Call Coffee Co.
08.2023 - Current
Retail Sales Associate
Tilly’s
08.2021 - 11.2022
Service Window Attendant
Kona Ice
04.2021 - 10.2022
General Associates Degree -
Columbia Basin College
Southridge High School
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