Alyssa Santora
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Admissions Coordinator
Renewed Light
West Deptford, NJ
05.2023 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming clients, promptly collecting and processing necessary information and documents.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Contacted potential clients via email and phone calls.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Supported client confidentiality in accordance with HIPAA regulations.
Behavioral Health Technician
Graceway Living
Glassboro, NJ
09.2021 - 05.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on clients well being.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Searched client belongings prior to and during stays.
- Supported client confidentiality in accordance with HIPAA regulations.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Customer Service Representative
Liscio's Bakery
Remote
11.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deck Restoration Plus
Office Manager
Shamong, NJ
04.2014 - 07.2015
- Improved client satisfaction by effectively communicating project progress and addressing concerns in a timely manner.
- Conducted thorough assessments of damaged structures to determine the extent of required restoration work.
- Identified visitors' needs to offer solutions and information.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Interacted with customers by phone, email, or in-person to provide information.
File Clerk
Mazzucco & Co CPAs
Moorestown, NJ
01.2006 - 04.2012
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Streamlined office operations by efficiently organizing and maintaining files, records, and documents.
Education
High School Diploma -
Seneca High School
Tabernacle, NJSkills
- Time Management
- HIPAA Compliance
- Computer Proficiency
- Attention to Detail
- Multitasking Abilities
- Substance Abuse Experience
- Conflict De-Escalation
- Organization Skills
- Data Entry
Timeline
Admissions Coordinator
Renewed Light
05.2023 - Current
Behavioral Health Technician
Graceway Living
09.2021 - 05.2023
Customer Service Representative
Liscio's Bakery
11.2020 - 09.2021
Deck Restoration Plus
Office Manager
04.2014 - 07.2015
File Clerk
Mazzucco & Co CPAs
01.2006 - 04.2012
High School Diploma -
Seneca High School