Alyssa Cross
Robert,LA
Overview
8
8
years of professional experience
Work History
Retail Clinic Area Manager
Ideal Image
Metairie, LA
08.2023 - Current
- Manage local clinic performance through ownership of profit and loss results through Key Performance Indicators.
- Maintain balance in making decisions for all clinic operational objectives to deliver the highest level of service, schedule efficiency, safety of treatment efficacy, and client experience.
- Schedule optimization for staff across clinics and coordinate travel arrangements for traveling Medical Professional.
- Collaborate with Sales Center Managers to drive clinic goals and client experience.
- Responsible for ensuring local compliance with all legal regulations, company policies, codes of conduct, and medical protocols.
- Main liaison between company stakeholder and medical team.
Client Coordinator
Ideal Image
Metairie, LA
08.2022 - 08.2023
- Verified client information, medical history, and confirmed purpose of visit in accordance with protocols.
- Set up appointments with client and medical professional with treatment questions.
- Prepared and cleaned treatment rooms for clients.
- Provided clinic tours as needed to new clients.
- File management including creation of medical charts, filing, ensuring effective documentation and storage management.
Medical Assistant
Flagstaff Bone and Joint
Flagstaff, AZ
01.2022 - 08.2022
- Verified appointment times with patients, prepared charts, pre-admission and consent forms.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Drawing/preparing sterile injections.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Front Desk Receptionist
East Flagstaff Family Medicine
Flagstaff, AZ
03.2021 - 01.2022
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Communicated with outside offices to obtain records and transfer files for patient needs.
Certified Nursing Assistant
Bon Secours Maria Manor
Saint Petersburg, FL
02.2019 - 02.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Documented activities and recorded information in EMR system.
Certified Medication Technician
Gulf Haven Assisted Living Facility
New Port Richey , FL
04.2016 - 02.2019
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Observed residents during medication administration for adverse reactions or non-compliance with instructions provided by staff members.
- Reported any observed changes in physical condition or behavior immediately to the supervising nurse or physician.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
High School Diploma -
River Ridge High School
Florida06.2016
Timeline
Retail Clinic Area Manager
Ideal Image
08.2023 - Current
Client Coordinator
Ideal Image
08.2022 - 08.2023
Medical Assistant
Flagstaff Bone and Joint
01.2022 - 08.2022
Front Desk Receptionist
East Flagstaff Family Medicine
03.2021 - 01.2022
Certified Nursing Assistant
Bon Secours Maria Manor
02.2019 - 02.2021
Certified Medication Technician
Gulf Haven Assisted Living Facility
04.2016 - 02.2019
High School Diploma -
River Ridge High School
Certification
- Louisiana State Certified Nursing Assistant (CNA 329872)
- Florida State Certified Nursing Assistant (CNA 367493)
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