Alyssa Schmoyer
Business Development Representative
Glendora,NJ
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Service Business Development Representative
Genesis of Cherry Hill
Marlton, NJ
08.2025 - Current
- Provide exceptional customer service to clients, ensuring their needs and concerns were addressed promptly and effectively
- Manage a high volume of inbound calls, emails, and online inquiries from customers
- Collaborate with the sales team to generate leads and schedule appointments for potential customers
- Assist customers with product information, pricing details, and order processing
- Follow up with customers to ensure satisfaction after purchase or service completion
- Provide technical support to customers by troubleshooting issues over the phone or via remote access tools
- Develop strong product knowledge to effectively address customer inquiries and provide recommendations
- Collaborate with other departments, such as shipping/logistics or finance/accounting, to resolve any billing or delivery discrepancies reported by customers.
Deli associate
Grocery Oulet
Deptford, NJ
05.2025 - 08.2025
- Developed processes regarding FIFO that are still in place today.
- Took a managerial amount of responsibility in the department and delegated tasks to other associates.
- Multi-tasked, interfacing with customers and making sure the deli department met sanitation and OSHA guidelines.
Digital Personal Shopper
Walmart
Woodbury, NJ
11.2024 - 05.2025
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Fashion Associate
Old Navy
DOWNINGTOWN, PA
05.2024 - 11.2024
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Maintained understanding of current inventory, merchandising, and in-store placement to inform sales strategy.
- Recommended, selected, and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Operated cash registers, receiving and processing both cash and card payments.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Associate
Dick's Sporting Goods, Inc
DOWNINGTOWN, PA
08.2021 - 02.2024
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Effectively processed online orders at each stage from ordering to fulfilment.
Summary
Experienced business development representative offering a proven track record of working with customers to achieve solutions and drive company growth. Career is supported with years of customer service-based jobs in many different areas of retail and business.
Education
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT 07.2024 - Current
2 Semesters of Marketing - Marketing
Kutztown University of Pennsylvania
Kutztown, PA 08.2023 - 05.2024
Skills
- Lead prospecting
- Contract negotiation and closing tactics
- Product expertise
- B2C experience
- Continuous professional improvement
- Performance tracking
- Relationship building
- Cross-functional coordination
Timeline
Service Business Development Representative
Genesis of Cherry Hill
08.2025 - Current
Deli associate
Grocery Oulet
05.2025 - 08.2025
Digital Personal Shopper
Walmart
11.2024 - 05.2025
Bachelor of Science - Marketing
Western Governors University
07.2024 - Current
Fashion Associate
Old Navy
05.2024 - 11.2024
2 Semesters of Marketing - Marketing
Kutztown University of Pennsylvania
08.2023 - 05.2024
Customer Service Associate
Dick's Sporting Goods, Inc
08.2021 - 02.2024