Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Serrano-Saldana

Reading,PA

Summary

A highly motivated student with three years of experience in customer service, needs assessment, and problem-solving. Exceptional communication and marketing skills contribute to patient satisfaction and effective care delivery. Committed to continuously enhancing patient care through innovative practices and a dedication to lifelong learning.

Overview

3
3
years of professional experience

Work History

Local Benefits Coordinator

Lincoln Heritage
04.2023 - 07.2024
  • Responsibilities: client consultation, product knowledge, needs assessment, policy presentation, application assistance, underwriting support, customer service, relationship building, compliance and ethics, continuous learning
  • Implemented new procedures and technologies that improved efficiency and streamlined operations
  • Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Medical Assistant

Patient First
09.2022 - 03.2023
  • Triage patients, Assisting Nurses and Physicians with various forms of patient treatment and care; Handling Physician and Nurse requests with respect and in a timely manner; Sterilizing and setting up instruments; Washing, drying, folding, and restocking laundry, trained in phlebotomy, EKG

Cashier

Sam's Club
12.2021 - 08.2022

Education

CIS.AA in Computer Technology -

Reading Area Community College
Reading, PA
05.2024

Skills

  • Marketing
  • Communication
  • Problem-solving
  • Needs Assessment

Timeline

Local Benefits Coordinator

Lincoln Heritage
04.2023 - 07.2024

Medical Assistant

Patient First
09.2022 - 03.2023

Cashier

Sam's Club
12.2021 - 08.2022

CIS.AA in Computer Technology -

Reading Area Community College
Alyssa Serrano-Saldana