Open To Work
Alyssa Sestrich
Wilmington,NC
Summary
Dynamic professional with extensive experience in call center operations and team leadership. Proven track record in issue resolution and appointment scheduling, significantly enhancing client satisfaction. Skilled in managing multi-line phone systems and fostering effective communication to ensure operational excellence and compliance with industry standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
A Plus Cleaning
Wilmington, US
08.2024 - Current
- Managed team of cleaners at client locations, ensuring compliance with standards and regulations.
- Distributed cleaning tasks based on team members' strengths to optimize efficiency.
- Conducted inspections to uphold cleanliness and enhance client satisfaction.
- Trained new staff on cleaning protocols and safety procedures for improved operational efficiency.
- Resolved client concerns through direct communication and problem-solving to maintain client satisfaction.
- Coordinated supply orders to guarantee availability of necessary cleaning materials.
- Developed and implemented operational policies that streamlined workflows and increased accuracy.
Front Desk Receptionist
Motioneering Inc.
Wilmington, NC
06.2020 - 12.2024
- Oversaw front desk operations, fostering a welcoming atmosphere for visitors.
- Coordinated appointment scheduling and managed multiple phone lines to enhance service delivery.
- Responded promptly to inquiries via phone or email, ensuring professional service.
- Maintained daily visitor logs and office communications with precision.
- Collaborated with team members to streamline processes, improving front desk operations.
- Processed payments accurately, providing customers with receipts and change.
- Monitored security protocols to maintain safety for all personnel and visitors.
- Prepared documents and organized office supplies to support administrative functions.
Switchboard Operator
Novant
Wilmington, US
10.2017 - 07.2020
- Operated multi-line switchboard, directing incoming calls to appropriate personnel.
- Responded promptly to emergencies, routing calls to appropriate personnel.
- Coordinated appointment scheduling for medical staff, improving overall workflow.
- Greeted visitors and addressed inquiries across platforms, improving patient satisfaction.
- Handled confidential information with discretion and professionalism.
Manager
McDonald's
Carolina Beach, US
06.2013 - 05.2017
- Trained and supervised team members on service standards and procedures.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Streamlined daily operations, improving restaurant workflow efficiency.
- Implemented inventory control measures to maintain optimal stock levels.
- Monitored staff performance, resolving issues to maintain service quality.
- Ensured adherence to health and safety regulations across the restaurant.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Delivered exceptional customer service to elevate dining experiences.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC06-2013
Skills
Call center & phone operations
Customer issue resolution
Appointment and schedule coordination
Account management
Medical office experience & HIPAA compliance
Data and records management
Multi-line phone system proficiency
Strong computer & typing skills
Time management & organization
Attention to detail
Leadership abilities
Professional communication & phone etiquette
Certification
Driver's License, Non-CDL Class C
Languages
English
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Supervisor
A Plus Cleaning
08.2024 - Current
Front Desk Receptionist
Motioneering Inc.
06.2020 - 12.2024
Switchboard Operator
Novant
10.2017 - 07.2020
Manager
McDonald's
06.2013 - 05.2017
High School Diploma -
Eugene Ashley High School