Alyssa Shenk
Glennville,GA
Summary
I am a task oriented assistant store manager offering several years working in the sales industry, a few being a Store Manager. I have always been focused on building a successful team. My work history shows a positive and clean working and shopping environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Tractor Supply Company
Claxton, Georgia
06.2024 - Current
- Provided leadership support during peak business hours by motivating staff members to meet goals.
- Maintained accurate records of all transactions, stock levels and performance metrics.
- Conducted performance reviews with team members to assess progress and set goals.
- Directed team members to correct issues impacting store appearance.
- Familiar with financial statements and sales and activity reports.
- Provided training to new employees on company policies and procedures, values and missions.
- Handled complaints from customers by listening, recording details and offering solutions.
- Supervised cash handling processes to ensure accuracy of transactions and store funds.
- Studied trends to identify opportunities for adding value to each transaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and team scheduling.
- Provided training and coaching to each team member to focus on working towards a common goal.
Receiver, Team Lead, Team Member
RECEIVER TRACTOR SUPPLY
Claxton, USA
07.2022 - Current
- Trained store personnel on how to interact with customers, not just sell items
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the inside and outside of the building.
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance
- Developed and trained new team members on the proper handling of customer inquiries.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices
- Created a new customer database by entering customer information into a database
- Operated POS cash register, handling an average of 300 transactions daily, and counted the money in cash drawers to ensure accuracy
- Trained new employees in day-to-day operations, including proper use of forklifts and other equipment
Store Manager
Dollar General
Hagan, USA
04.2016 - 07.2022
- Managed a team of employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Managed a team of cashiers, supervisors
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction
- Operated POS cash register, handling an average of 300 transactions daily, and counted the money in cash drawers to ensure accuracy
- Managed the work of all employees, increasing crew efficiency
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Education
High school or equivalent -
Jenkins High School
Skills
- Leadership
- Time management
- Stock management
- Motivational techniques
- Stock rotations
- Employee coaching
- Shift scheduling
- Pricing and markdowns
- Display setup
- Customer service and engagement
- Goals and performance
Timeline
Assistant Store Manager
Tractor Supply Company
06.2024 - Current
Receiver, Team Lead, Team Member
RECEIVER TRACTOR SUPPLY
07.2022 - Current
Store Manager
Dollar General
04.2016 - 07.2022
High school or equivalent -
Jenkins High School