Alyssa Shook
St. Petersburg,FL
Summary
Proactive and customer-focused, excelled at Steak N Shake by streamlining order processes, enhancing service speed, and ensuring high cleanliness standards. Adept at POS systems and known for exceptional communication, I significantly improved customer satisfaction. Cross-trained in various roles, I demonstrated flexibility and a commitment to excellence in every task.
Overview
3
3
years of professional experience
Work History
Drive-Thru Cashier
Steak N Shake
09.2022 - 10.2024
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Sales Associate
Burlington
03.2022 - 08.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Skills
- Excellent communication
- Customer service
- Multitasking and organization
- Teamwork and collaboration
- Problem-solving
Timeline
Drive-Thru Cashier
Steak N Shake
09.2022 - 10.2024
Sales Associate
Burlington
03.2022 - 08.2022