Alyssa Shufflebarger
Cheyenne,WY
Summary
Versatile Operations Support Specialist with experience in managing overages, shortages, and damages (OS&D) and resolving freight refusals. Combines strong organizational and problem-solving abilities with skills developed during 7.5 years as an educator, including multitasking, effective communication, and attention to detail. Proficient in utilizing Google Sheets and Docs as well. Recognized for collaborating with diverse teams, resolving challenges efficiently, and maintaining exceptional customer relationships. Dedicated to optimizing processes, improving workflows, and ensuring seamless daily operations.
Overview
6
6
years of professional experience
Work History
Operations Support Specialist
North Park Transportation Co
Cheyenne, WY
01.2024 - Current
- Manage incoming and outgoing correspondence, including emails, calls, and mail.
- Monitor office supplies and coordinate orders to ensure smooth daily operations.
- Resolve customer or internal inquiries efficiently and professionally.
- Address client concerns, inquiries, or complaints with professionalism and urgency.
- Maintain strong relationships with clients.
- Handle refused shipments by coordinating with customers, carriers, and warehouses to determine next steps (e.g., reconsignment, return, or disposal).
- Investigate and resolve overages, shortages, and damages (OS&D) by analyzing freight discrepancies and communicating with carriers and customers.
- Billing.
Lead Teacher
Montessori School Of Cheyenne
Cheyenne, WY
01.2019 - 12.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Montessori Certification For Ages 2.5-6 - Early Childhood Education
Authentic Institute of Montessori
Bozeman, MT06.2021
Bachelor - Education
Black Hills State University
Spearfish, SD12.2016
Associate - Education
Laramie County Community College
Cheyenne, WY05.2014
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Classroom management
- Child development
- Behavior modeling
- Parent-teacher communication
- Safety awareness
- Lesson development
- Parent-teacher collaboration
- Student engagement
- Differentiated instruction
- Group and individual instruction
- Student records management
- Emotional support
- Inclusive practices
- Family engagement
- Assessment strategies
- Student advocacy
- Age-appropriate discipline
- Safe learning environment
- Diverse learning styles
- Behavior management
- Motivating students
- Student-centered learning
- Student assessment
- Relationship building
- Small group instruction
- Customer engagement
- Analytical thinking
- Logistics coordination
- Issue research
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Professionalism
- Interpersonal communication
Timeline
Operations Support Specialist
North Park Transportation Co
01.2024 - Current
Lead Teacher
Montessori School Of Cheyenne
01.2019 - 12.2023
Montessori Certification For Ages 2.5-6 - Early Childhood Education
Authentic Institute of Montessori
Bachelor - Education
Black Hills State University
Associate - Education
Laramie County Community College