Taleah Slayford
Browns Mills,NJ
Summary
Dynamic professional with a proven track record in client support and relationship building, demonstrated at The Arc of Burlington County. Excelled in creating inclusive environments and enhancing customer loyalty through empathetic service and effective problem resolution. Skilled in time management and teamwork, consistently achieving positive outcomes in high-stress situations. Demonstrates a strong work ethic, ensuring high-quality care and service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Arc of Burlington County
05.2024 - Current
- Maintained clean, safe, and well-organized day program environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Lead Teacher, Toddler Room
IGo Stem Academy Chesterfield
02.2022 - 05.2024
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
- Provided daily care routines such as diaper changes, mealtime assistance, and nap supervision, ensuring the well-being of each child in the Toddler Room.
- Engaged with children on individual basis to build positive relationships and promote learning.
Customer Service Representative
Richards Chicken Coop
09.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
McDonald's
04.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Pemberton Township High School
Pemberton, NJ06-2021
Skills
- Time management
- Childcare needs
- Teamwork and cooperation
- Data entry
- Strong organizational skills
- Behavior redirection
- Observation and assessment
- Problem resolution
- Client support
- Relationship building
- Strong work ethic
- Customer service
Certification
- First Aid Certification - American Red Cross
- CPR/AED Certification
Timeline
Direct Support Professional
The Arc of Burlington County
05.2024 - Current
Lead Teacher, Toddler Room
IGo Stem Academy Chesterfield
02.2022 - 05.2024
Customer Service Representative
Richards Chicken Coop
09.2021 - 02.2022
Customer Service Representative
McDonald's
04.2018 - 08.2021
High School Diploma -
Pemberton Township High School
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