Alyssa Silva
Taunton,MA
Summary
Driven administrative professional with a proven track record at Silva Concrete Construction, excelling in customer service and office administration. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency. Skilled in data entry and critical thinking, adept at fostering team cohesion and driving results without exceeding a 55-word limit.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Silva Concrete Construction
Brockton, MA
10.2020 - 10.2024
- Answered calls, delivering messages to staff
- Delivered excellent customer service through prompt responses to client inquiries, building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Completed forms, reports, logs, and records to quickly handle all documentation for Human Resources.
Beauty Advisor
Kohls/Sephora
Taunton, MA
05.2021 - 03.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Sales Supervisor
Target
Taunton, MA
09.2018 - 08.2019
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager's Assistant
Victoria's Secret & PINK
Brockton, MA
10.2012 - 09.2018
- Ran errands to support daily needs of management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responded to and directed incoming calls and other communication.
Education
Esthetician -
Rob Roy
Fall River, MASkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Dedicated Team Player
- Deadline-oriented
- Professional and mature
- Meticulous attention to detail
- Prioritization
- Resourceful
- Business Administration
- Training and coaching
- Team Bonding
Timeline
Beauty Advisor
Kohls/Sephora
05.2021 - 03.2023
Administrative Assistant
Silva Concrete Construction
10.2020 - 10.2024
Sales Supervisor
Target
09.2018 - 08.2019
Manager's Assistant
Victoria's Secret & PINK
10.2012 - 09.2018
Esthetician -
Rob Roy