Alyssa Simone
Monroe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Lead
Loft Outlet
08.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Sales Lead
Loft
07.2022 - 08.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Receptionist
Sanjay Lodha Physician P.C.
09.2023 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Shift Leader
Tropical Smoothie Cafe
02.2022 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
No Degree - Criminal Justice
Orange County Community College
Middletown, NYHigh School Diploma -
Benjamin N. Cardozo High School
Bayside, NY06-2022
Skills
- Organization skills
- Positive attitude
- Telephone skills
- Flexible schedule
Timeline
Sales Lead
Loft Outlet
08.2024 - Current
Receptionist
Sanjay Lodha Physician P.C.
09.2023 - 08.2024
Sales Lead
Loft
07.2022 - 08.2024
Shift Leader
Tropical Smoothie Cafe
02.2022 - 07.2022
No Degree - Criminal Justice
Orange County Community College
High School Diploma -
Benjamin N. Cardozo High School