Alyssa Sitzman
Sergeant Bluff,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
WAITRESS
PAve
05.2023 - 08.2023
- Provided exceptional customer service while ensuring guests were greeted and made to feel welcome
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
INTERNATIONAL STUDIES
University of Verona
01.2023 - 05.2023
- Coursework focusing on international relations in the business arena
- Learning to communicate in Italian and adjusting to new cultures and fashion trends
- Streamlining and expanding my problem solving and adaptability skills
GUEST SERVICE REPRESENTATIVE
Target
11.2020 - 01.2023
- Responsible for promoting and growing the Target Rewards and Red Card programs
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
RESIDENT ASSISTANT
University Housing And Resident Life
08.2021 - 12.2022
- Fostered the development of first year undergraduate students; focusing on each student’s academic success, personal growth, wellness, and achievements
- Marketed, developed, and lead resident centered hall events to promote diversity, health, education, collaboration, and growth
- Received training to manage crisis situations such as alcohol poisoning, suicide prevention, and emergency evacuations
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
STUDENT WORKER
University Of South Dakota
01.2021 - 12.2022
- Worked in a team environment to maintain a high level of productivity
- Maintained excellent customer service and supporting attitude towards guests, customers, and fellow teammates
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
LEAD CUSTOMER SERVICE REPRESENTATIVE
Siouxland Marina
05.2020 - 08.2022
- Coordinate employee schedules, train new employees and maintain adequate inventory
- Assist in event management, helping with set up activities
- Offered advice and assistance to customers, paying attention to special needs/wants
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
Bachelor Of Business - Innovation And Entrepreneurship
University of South Dakota
Vermillion, SD05.2024
Skills
- Customer Service
- Active Listening
- Time Management
- Self-Disciplined
- Leadership
- Sales Techniques
- Positive attitude
- Problem-solving
- Attention to detail
Extracurricular Activities
Intermural Sports Student Ambassador Mock Trial Team Dorm Event Planning Resident Hall Association Charlie’s Cupboards
Timeline
WAITRESS
PAve
05.2023 - 08.2023
INTERNATIONAL STUDIES
University of Verona
01.2023 - 05.2023
RESIDENT ASSISTANT
University Housing And Resident Life
08.2021 - 12.2022
STUDENT WORKER
University Of South Dakota
01.2021 - 12.2022
GUEST SERVICE REPRESENTATIVE
Target
11.2020 - 01.2023
LEAD CUSTOMER SERVICE REPRESENTATIVE
Siouxland Marina
05.2020 - 08.2022
Bachelor Of Business - Innovation And Entrepreneurship
University of South Dakota
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