Alyssa Smith
Jacksonville,FL
Summary
Hardworking, dependable, recent cosmetology graduate with excellent customer service, organization, and problem-solving skills. Detail-oriented, coachable, and motivated to provide clients the utmost form of care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Belk Department Store
Jacksonville, FL
08.2022 - Current
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Part-time Private Notary
The Associates Consortium
Jacksonville, FL
07.2020 - 08.2023
- Adhered to applicable state laws governing notaries public.
- Responded quickly and professionally to customer inquiries via phone or email.
- Followed up with customers post-signing process if additional information was needed from them.
- Educated customers on the importance of proper signing procedures and protocol.
Merchandise Associate
JCPenney
Jacksonville, FL
11.2021 - 08.2022
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Restructured merchandising strategy to promote high value and products.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Placed prices and descriptive signage to enhance displays and promote items.
Customer Experience Agent
Nordstrom Rack
Jacksonville, FL
06.2019 - 07.2020
- Gathered valuable insights about the customer experience via post-interaction surveys.
- Analyzed trends in customer feedback to identify areas of improvement.
- Provided support to customers in store by assisting with FAQs and any issues.
- Provided detailed product information and assistance to customers, improving product understanding.
- Escalated complex customer issues to higher management for resolution.
Education
Board of Cosmetology Full Specialist - Cosmetology
Aveda Institute
Jacksonville, FL03-2025
High School Diploma -
Frank H Peterson High School
Jacksonville, FL06-2016
Skills
- Customer service
- Defusing irate customers
- Client consultation
- Skin care treatments
- Time management
- Visual merchandising
- Product knowledge
- Team collaboration
- Sales
- Active listening
- Organization
- Attention to detail
- Retail
- Microsoft Office
Certification
- Board of Cosmetology Full Specialist- License # FS942191
Timeline
Merchandise Associate
Belk Department Store
08.2022 - Current
Merchandise Associate
JCPenney
11.2021 - 08.2022
Part-time Private Notary
The Associates Consortium
07.2020 - 08.2023
Customer Experience Agent
Nordstrom Rack
06.2019 - 07.2020
Board of Cosmetology Full Specialist - Cosmetology
Aveda Institute
High School Diploma -
Frank H Peterson High School