Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alyssa Sotomayor

Miami,FL

Summary

Instagram: Alyssasotomayor

Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding experience to each and every customer with the highest level of positivity and teamwork mentality.

Overview

4
4
years of professional experience

Work History

Brigantine Portside pier

Brigantine Restaurants
09.2021 - 07.2023
  • Provided prompt and friendly service to all guests.
  • Upsell daily specials and featured wine.
  • Assisted with the set-up and breakdown of banquet rooms.
  • Provided exceptional service to guests at corporate and social events in a professional and friendly manner.
  • Monitored food distribution, ensured that meals were delivered to correct recipients and that guidelines, such as those for special diets, were followed
  • Provided every step of service to ensure 100% guest satisfaction

Fine Dining Server

Born And Raised
01.2021 - 09.2021
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Rolled out a champagne cart while greeting the table to entice a glass upon arrival
  • Cleared and reset in between each course
  • Suggested additional items to customers to increase restaurant sales.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.

Lead Server Trainer

North Italia
06.2019 - 01.2021
  • Conducted daily side-by-side training with servers to ensure they are following all protocols and procedures accurately
  • Learned new menu items and company policies to properly train waitstaff.
  • Monitored food quality and presentation standards to maximize guest satisfaction with food and service.
  • Increased server efficiency by fulfilling additional responsibilities and training new servers.
  • Served as positive role model and mentor for restaurant waitstaff.
  • Guided guests through menu items to promote ultimate dining experience.

Education

HIGH SCHOOL DIPLOMA -

Chaparral High School
Temecula, CA
05.2015

Skills

  • Very outgoing and friendly
  • Positive attitude regardless of any circumstance
  • Works best in high volume fast paced environments while maintaining positivity
  • Solves problems before they become a problem
  • Sales Abilities Fine Dining Expertise Guest Satisfaction High-Volume Dining Suggestive Selling
  • Upselling Skills Customer Service

Additional Information

REFERANCES:


Michelle Horn

Banquet Director/ Coordinator

1360 N Harbor Dr, San Diego CA 92101

(619) 672-3013

Michelle was my banquet manager at Brigantine


Edgar Ulloa

Restaurant Manager

1360 N Harbor Dr, San Diego CA 92101

(760) 979- 3304

Eddie was my dining room manager at Brigantine


Shannon Farr

GM at North Italia

7055 Friars Rd, San Diego CA 92108

(619) 343-2301

My GM at North Italia Del Mar

Timeline

Brigantine Portside pier

Brigantine Restaurants
09.2021 - 07.2023

Fine Dining Server

Born And Raised
01.2021 - 09.2021

Lead Server Trainer

North Italia
06.2019 - 01.2021

HIGH SCHOOL DIPLOMA -

Chaparral High School

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Alyssa Sotomayor