Alyssa Startup
Port Jervis,NY
Summary
Seasoned Managing Esthetician with background in overseeing daily operations of aesthetic services and staff. Strong skills in client relations, sales strategies, and inventory management along with proven ability to develop comprehensive treatment plans for clients. Track record of impact by optimizing spa profit margins through effective service promotions and maintaining high levels of customer satisfaction.
Resourceful Managing Esthetician known for high productivity and efficient completion of tasks. Specialize in advanced facial treatments, skin analysis, and chemical peels. Excel in customer service, communication, and team leadership, ensuring positive outcomes in fast-paced spa environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Managing Esthetician
Soul Purpose Aesthetics
Port Jervis, NY
04.2022 - Current
- Developed and implemented treatment plans for clients based on skin types, needs, and desired results.
- Provided customized facials, waxing treatments, body treatments, and professional make-up services to clients.
- Maintained accurate client records and detailed product usage information.
- Conducted regular inventory checks of supplies, products, and equipment.
- Ensured that all equipment was in good working order prior to use.
- Educated clients on proper skin care techniques and products needed to maintain healthy skin.
- Created promotional materials such as brochures, posters, flyers. to advertise services offered by the spa.
- Established a customer service program designed to ensure client satisfaction with each visit.
- Supervised staff members including providing training on new procedures or techniques.
- Developed policies and procedures for the efficient operation of the spa's esthetician services department.
- Organized special events such as bridal showers or birthday parties at the spa facility.
- Managed customer relations issues in a timely manner to ensure client retention.
- Assisted with recruiting new estheticians for the spa team as needed.
- Scheduled appointments for clients using an online booking system or appointment bookings software program.
- Adhered to all safety protocols when performing treatments such as waxing or chemical peels.
- Performed daily maintenance tasks such as cleaning tools and sanitizing work areas between customers' visits.
- Ordered supplies from vendors while staying within budget requirements.
- Worked closely with other departments to coordinate special promotions or discounts offered by the spa.
- Kept up-to-date on current trends in beauty industry through attending workshops or seminars.
- Participated in community outreach programs aimed at promoting awareness about skin care health.
- Communicated effectively with other team members regarding customer feedback or any concerns related to operations.
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Designed customized facial and body treatments meeting individual client needs.
- Educated clients on skin care procedures and products.
- Meticulously maintained spa appearance and cleanliness.
- Conducted private client consultations.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
Owner of Lyssie B. Artistry
Self Employed Services
Port Jervis, NY
10.2017 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
NYS Aesthetics License - Aesthetics
Capri Cosmetology
Newburgh, NY10-2017
Skills
- Decision-making capabilities
- Product knowledge mastery
- Social Media Marketing
- Sales and marketing expertise
- Networking and relationship building
- Conflict resolution abilities
- Guest services expertise
- Outstanding client care
- Excellent team player
- Superior attention to detail
- Scheduling
- Professional Demeanor
Timeline
Managing Esthetician
Soul Purpose Aesthetics
04.2022 - Current
Owner of Lyssie B. Artistry
Self Employed Services
10.2017 - Current
NYS Aesthetics License - Aesthetics
Capri Cosmetology