Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Amy Lee

Poland Township,OH

Summary

Versatile and dynamic professional with a proven track record at Aveda, enhancing client satisfaction and driving revenue growth through personalized skincare treatments and expert product recommendations. Excelled in staff training, client relations, and maintaining high cleanliness standards. Demonstrated exceptional customer service and sales expertise, significantly improving service offerings and client experience.

Experienced with advanced skincare techniques and client consultation. Utilizes team leadership to ensure optimal service delivery and client satisfaction. Knowledge of personalized treatment planning and innovative esthetic procedures.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Managing Esthetician

Aveda
02.2013 - 08.2023
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Drove revenue growth by identifying potential opportunities for expansion or improvement in services offered at the spa facility.
  • Improved overall client experience through consistent delivery of high-quality treatments coupled with excellent communication and rapport-building skills.
  • Established strong relationships with vendors, negotiating favorable terms on products and equipment purchases.
  • Ensured compliance with industry regulations, maintaining a clean and safe environment for both staff and clients.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Educated patients on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Cleansed, exfoliated and moisturized customer skin.
  • Explained benefits of skin care products to clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.

Private Nanny

Personal Home
02.1996 - 08.2018
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
  • Taught children everyday skills and language.
  • Taught children basic life skills, manners and personal hygiene.
  • Helped children complete homework assignments and school projects.
  • Identified warning signs of emotional and developmental problems in children.

Certified Chef

Private Home
06.2007 - 09.2012
  • Responded to customer feedback, improving menu offerings and service quality.
  • Streamlined kitchen operations by organizing workflow and maintaining cleanliness.
  • Researched food trends to inspire innovative menu concepts and seasonal specials.
  • Implemented strict food safety protocols by monitoring kitchen sanitation practices.
  • Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
  • Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
  • Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
  • Reduced food waste significantly, introducing composting program and revising portion sizes.
  • Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
  • Monitored food production to verify quality and consistency.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Education

Managing Estheticians - Skin Care

Brown Aveda
Mentor OH
09-2014

Associate of Arts - American Sign Language

Lakeland Community College
Willoughby, OH
01-2002

Associate of Arts - Culinary

Pennsylvania Institute of Culinary Arts
Pittsburg PA
05-1994

Skills

  • Appointment Coordination
  • Sales and marketing expertise
  • Skin analysis proficiency
  • Staff training and development
  • Cash handling
  • Client Relations
  • Exceptional customer service
  • Hospitality service expertise
  • Service Excellence
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Sales expertise

Certification

  • Advanced Waxing Techniques Certificate – Specialty waxing education providers.
  • Aromatherapy for Skincare Specialists Certificate – National Association for Holistic Aromatherapy.
  • Advanced Medical Aesthetics Certification - Aesthetic Medical Educators Training.
  • Skin Care Specialist Certificate – American Academy of Facial Esthetics.
  • LED Light Therapy Certification – Professional organizations or equipment manufacturers.
  • Body Contouring and Sculpting Certificate – Accredited beauty schools or specialized training institutes.
  • Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
  • Microdermabrasion Certificate - Professional Beauty Association or equivalent institutions.
  • Licensed Esthetician - [State] Board of Cosmetology.
  • Board Certified Facialist – American Association of Facial Esthetics.
  • Ayurvedic Beauty Specialist Credential – Recognized Ayurveda education institutions.
  • Acne Specialist Certification – Face Reality Skincare.
  • ServSafe Food Handler's Certification
  • Basic Life Support Certification (BLS)
  • CPR/AED Certification
  • [State] Driver's License
  • OSHA Certified
  • First Aid Certification
  • Advanced Cardiac Life Support Certification (ACLS)

Languages

English
Professional Working
French
Limited Working
Spanish
Limited Working

Timeline

Managing Esthetician

Aveda
02.2013 - 08.2023

Certified Chef

Private Home
06.2007 - 09.2012

Private Nanny

Personal Home
02.1996 - 08.2018

Managing Estheticians - Skin Care

Brown Aveda

Associate of Arts - American Sign Language

Lakeland Community College

Associate of Arts - Culinary

Pennsylvania Institute of Culinary Arts

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