Alyssa Stephenson
Keller,TX
Summary
Highly organized Concierge with a background in luxury customer service. Skilled in promptly responding to inquiries, managing reservations, and coordinating special events. Strong problem-solving skills, time management, and multitasking abilities. Notable for creating personalized experiences that enhance satisfaction and loyalty. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Eager to grow with a company.
Overview
19
19
years of professional experience
Work History
Concierge
Trophy Club Country Club
Trophy Club, TX
03.2024 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Sales Associate
D&L Farm and Home
McKinney, TX
02.2024 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Beverage Cart Manager
Trophy Club
11.2019 - 01.2024
- Leadership: Motivated and inspired others. Ability to create a positive and enthusiastic work environment while motivating my team to perform their best.
- Delegated tasks effectively: Assign tasks based on individual strengths and ensure efficient completion.
- Empowered your team: Showcased how I fostered a sense of ownership and built confidence within the team members.
- Communication: Provided clear and concise instructions. Communicated expectations and procedures to ensure everyone is on the same page.
- Creating a safe space for open communication and addressing concerns promptly.
- Resolved conflicts effectively: Having the ability to mediate and resolve any disagreements or issues that arise within your team.
- Or, with the members on the course Organization and Planning, developed and maintained efficient schedules. Created balanced and fair schedules once a week, considering individual preferences and operational needs. Preparing for weather changes or tournaments.
- Managed inventory effectively: Maintaining accurate stock levels and ensuring timely restocking to meet customer demands.
- Monthly inventory.
- Maintained a clean and organized work environment: Upholding safety and hygiene standards by ensuring the beer cart, 19th hole snack bar, and equipment are properly maintained.
- Provided constructive feedback: Offering feedback that helps my team members improve performance and learn from mistakes.
- Conducted performance evaluations: Assessed individual performance and offered guidance for continued development.
- Recognized and rewarded achievements: Acknowledging and celebrating my team's successes and contributions.
Palios Pizza Café on Tap
01.2019 - 01.2020
- Responsibilities included taking care of guests by taking orders, running food, answering phones, taking togo orders, cash handling and end of day accounting and deliveries.
Hollywood Feed
01.2018 - 01.2019
- Responsibilities included cashiering, customer service, opening and closing the store
- Inventory/ putting truck items away and accounting for all items on invoice
Pete Oen Barrel Horses
01.2018 - 01.2019
- Responsibilities include taking care of 15+horses which included feeding, giving medication and exercising
- When traveling responsibilities included taking care of the horses cleaning/feeding/exercising 6+ horses/tacking up and untacking.
MOVIEHOUSE & EATERY
01.2015 - 01.2018
- Responsibilities included taking care of guests by taking orders, running food and drinks
- Responsibilities also included ensuring Each theater was clean after the showing.
Horse crazy Stables
01.2006 - 01.2016
- Responsibilities included helping to run a boarding facility
- Blanketed, fed/watered, doctored, cleaned ect.30+ horses
- Assisted with riding lessons, summer camp, teaching basic horse care and riding skills to young students.
Fort Worth Stockyards Stables
01.2018
- Responsibilities included taking tourists on trail rides along the Trinity River, providing basic information on how to control the horse and a little history
- Also saddling and unsaddling 10+ horses daily
- Additional duties Longhorn Steer Handler, Carriage Driver, Petting Zoo keeper.
Education
Studied Equine Science -
North Central Texas College
12.2017
Keller High school
12.2016
Skills
- Dependable
- Strong work ethic
- Outstanding Customer Service
- Cash handling/daily accounting
- Computer knowledge
- Public Speaking
- Transporting Horses on Long Hauls
- Cash Handling
- Customer Service
- Sales
- Excellent Multitasking
- Hospitality
- Telephone Etiquette
- Strong Work Ethic
- Team Supervision
- Guest Services
- Effective problem solving
- Horse Care and Training
- Knowledge of golf course etiquette
- Strong interpersonal skills
- Problem-solving skills
Accomplishments
- Gainesville Rodeo Queen 2012
- North Texas High School Rodeo Queen 2015-2016
- Jim Bowie Days Queen 2016-2017
- Top 5 Finalist at the NTHSA
- Top 5 Finalist in the Texas HSRA
Timeline
Concierge
Trophy Club Country Club
03.2024 - Current
Sales Associate
D&L Farm and Home
02.2024 - 03.2024
Beverage Cart Manager
Trophy Club
11.2019 - 01.2024
Palios Pizza Café on Tap
01.2019 - 01.2020
Hollywood Feed
01.2018 - 01.2019
Pete Oen Barrel Horses
01.2018 - 01.2019
Fort Worth Stockyards Stables
01.2018
MOVIEHOUSE & EATERY
01.2015 - 01.2018
Horse crazy Stables
01.2006 - 01.2016
Studied Equine Science -
North Central Texas College
Keller High school
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