Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssa Studley

Hoppers Crossing,VIC

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience

Work History

Manager

The Grooming Garden
Rosebud, Vic
06.2024 - 02.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Handled cash transactions accurately when accepting payment from customers.
  • Greeted customers to determine wants or needs.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Groomer

Co & Co Pet Salon
TOOTGAROOK, VIC
03.2023 - 06.2024
  • Kept accurate records of services rendered and products sold to clients.
  • Ensured that all equipment used was cleaned after each use according to company standards.
  • Developed positive relationships with customers through friendly interactions both over the phone and in person.
  • Greeted customers to determine wants or needs.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments.

Animal Caretaker

Floofsy Spa & Salon
Williamstown, VIC
08.2021 - 03.2022
  • Walked and exercised dogs during owner absences.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Played with dogs and cats to maintain socialization and reduce stress.

Education

Point Cook Senior Secondary College

Skills

  • Customer service
  • Appointment scheduling`
  • Client relationship management
  • Effective communication
  • Conflict resolution
  • Time management
  • Policy implementation

References

Callum Jungbauer,

  • Assistant Manager at The Grooming Garden

Sarah Studley, 040-282-4806

  • Owner of Co & Co Pet Salon
  • Manager at Floofsy Spa & Salon

Timeline

Manager

The Grooming Garden
06.2024 - 02.2025

Groomer

Co & Co Pet Salon
03.2023 - 06.2024

Animal Caretaker

Floofsy Spa & Salon
08.2021 - 03.2022

Point Cook Senior Secondary College

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Alyssa Studley