Results-driven team leader with a strong background in customer service and office administration. Proven ability to optimize team productivity and enhance customer satisfaction through effective communication and problem-solving skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Lead
Dillard's
Tyler, Texas
01.2024 - 02.2025
Led team in daily operations and customer service at retail location.
Delegated daily tasks to team members to optimize group productivity.
Conducted team meetings to communicate goals and share best practices regularly.
Monitored sales performance and provided feedback to improve team efforts.
Office Manager
Brookshire Brothers
Kountze, Texas
06.2021 - 01.2023
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed daily office operations and maintained organized filing systems.
Coordinated staff schedules and ensured proper coverage for all shifts.
Handled customer inquiries and resolved issues in a timely manner.
Answered phone calls, responded to emails, routed mail and coordinated courier services.