Alyssa Swaggerty
Phoenix,AZ
Summary
Dynamic team leader with proven success at Target, excelling in people management and operational efficiency. Skilled in optimizing workflows and enhancing customer satisfaction, I effectively trained staff and implemented inventory strategies, resulting in improved sales performance. Committed to fostering collaboration and empowering team members to achieve their best.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Team Leader
Target
Phoenix, AZ
10.2023 - Current
- Led daily team operations, ensuring efficient workflow and adherence to company policies.
- Trained new team members on standard procedures and safety protocols.
- Coordinated scheduling and task assignments to optimize productivity.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with management to develop strategies for meeting sales targets effectively.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Assistant Manager
Panda Express
Glendale Heights, IL
05.2018 - 10.2023
- Optimized daily operations to enhance customer service efficiency and satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Implemented inventory management strategies to minimize waste and ensure stock availability.
- Developed team schedules to align staffing with peak business hours effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Waubonsie Valley High School
Naperville, ILSkills
- Teamwork and collaboration
- Team motivation
- People management
- Work Planning and Prioritization
- Documentation and reporting
Timeline
Team Leader
Target
10.2023 - Current
Assistant Manager
Panda Express
05.2018 - 10.2023
High School Diploma -
Waubonsie Valley High School