Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alyssa Thaxton

Charleston,WV

Summary

Dynamic Billing Specialist with a proven track record at Optimum, adept at resolving discrepancies and enhancing system accuracy. Skilled in billing software and customer service, I foster teamwork and problem-solving, significantly reducing expenses while ensuring seamless payment processing. Committed to delivering exceptional results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Billing Specialist

Optimum
Charleston, WV
12.2023 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Reduced expenses.

Equipment Operator

Niterra
Charleston, WV
02.2023 - 12.2023
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Fabricated parts through the use of heavy electrical machines.
  • Produced a daily output exceeding 2000 parts.
  • Reviewed all parts before advancing.

Cashier Team Lead

Dollar General
Charleston, WV
07.2022 - 03.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Cashier

Greens Feed & Seed
Charleston, WV
05.2018 - 08.2020

Facilitated distribution of farming essentials and livestock nutrients.

Processed customer transactions efficiently.

Reorganized and restocked returned items to maintain inventory accuracy.

Education

Vet Assistant - Animal Health

Penn Foster Career School
Scranton, PA
06.2025

High School Diploma - Highschool

Sissonville High School
Sissonville, WV
05.2018

Skills

  • Billing systems and software
  • payment confirmation
  • Invoice processing
  • Customer service
  • problem solving

Accomplishments

    • perfect attendance

Timeline

Billing Specialist

Optimum
12.2023 - Current

Equipment Operator

Niterra
02.2023 - 12.2023

Cashier Team Lead

Dollar General
07.2022 - 03.2023

Cashier

Greens Feed & Seed
05.2018 - 08.2020

Vet Assistant - Animal Health

Penn Foster Career School

High School Diploma - Highschool

Sissonville High School
Alyssa Thaxton