Alyssa Thomas
Washington,DC
Summary
At Palo Alto Networks, I mastered new technologies, enhancing documentation with audience adaptation and HTML/XML proficiency. My work, focusing on user-centric guides, significantly reduced support inquiries, showcasing my ability to deliver impactful content and engage effectively with diverse audiences.
Overview
4
4
years of professional experience
Work History
Technical Writer
Palo Alto Networks
09.2020 - Current
- Learned and adapted quickly to new technology and software applications.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Continuously improved support documentation based on user feedback and evolving cybersecurity best practices.
- Delivered clear and precise information to customers, enabling them to complete critical tasks and effectively mitigate cybersecurity risks.
- Enabled customers to easily navigate security features and troubleshoot issues, contributing to a reduction in support inquiries and faster resolution times.
Education
Bachelor of Arts - English
Johns Hopkins University
Baltimore, MD05-2020
Skills
- Audience adaptation
- Graphics creation
- SEO best practices
- HTML and XML proficiency
- Git/Gitlab
- Public speaking
Languages
Spanish
Professional Working
Interests
Stand up comedy, jazz, dance choreography, social policy, product design
Professional Development
- President, Toastmasters at Palo Alto Networks in 2022-23
- Secretary, Toastmasters at Palo Alto Networks in 2021-22, 2023-24
- Sergeant-at-arms, Toastmasters at Palo Alto Networks in 2024-25
Timeline
Technical Writer
Palo Alto Networks
09.2020 - Current
Bachelor of Arts - English
Johns Hopkins University