Alyssa Titus-Doney
Wrightwood,CA
Summary
I am an honest worker, skilled at managing money, merchandising stock, and assisting customers. I have excellent oral and written communication skills, listening skills, time management skills, strong attention to detail, and a superior work ethic. My goal is to obtain a position where my experience, knowledge, and desire to learn will become a valuable asset to your business.
Overview
10
10
years of professional experience
Work History
Hiring and Administrative Assistant
United Front Executive Protection
Wrightwood, CA
04.2023 - 05.2025
- Posted job ads, and assisted with the hiring process.
- Drafted and formatted security contracts and proposals for potential clients.
- Provided administrative support for day-to-day business operations.
- Maintained confidential documents and ensured secure filing systems.
Tickets Cashier
MT High Ski Resort
Big Pine, CA
11.2015 - 03.2024
- Operated cash register, collected both cash and card payments and provided accurate change.
- Trained new team members in cash register operation, online-order and customer services.
- Met high productivity standards in processing payments and orders for guests.
- Learned roles of other departments to provide coverage and help keep resort operational.
- Resolved guests complaints and escalated worsening concerns for remediation.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment/order processing and maximize performance.
- Helped guest experience by offering excellent customer service, answering any questions, and trouble shooting any problems they may have.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Gas Station Sales Asoociate
Wrightwood Market
Wrightwood, CA
04.2022 - 04.2023
- Maintained cleanliness and organization of sales floor and product displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to restock shelves and manage inventory levels.
- Greeted customers and provided exceptional customer service.
Retail Cashier
Disneyland Resort
Anaheim, CA
03.2019 - 12.2021
- Engaged guests with friendly smile and knowledgeable support to promote sales, and guest experience.
- Processed guest purchases and returns via cash and credit card.
- Counted cash at end of shift and prepared bank deposits. Followed store closing protocols, including recovery, and sanitation.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Provided excellent service to all guest, answered resort wide questions, and used every opportunity to 'Make Magic' for our guest.
Assistant Youth Career Advisor (Internship)
Goodwill Of Southern California
Pomona, CA
09.2016 - 03.2017
- Worked with team to continuously improve career and placement opportunities for students.
- Organized files including those with sensitive information, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Performed data entry, made copies, and handled incoming and outgoing correspondence.
Education
High School Diploma -
Snowline Adult School
Phelan, CA05-2024
Skills
- pos systems
- Cash drawer balancing
- Staff mentoring
- Merchandise restocking
- Customer assistance
- Issue resolution
- Payment processing, credit, and cash transactions
- De-escalation techniques
- High-energy, friendly attitude
- Experience in leadership roles
- Youth engagement and development
- Program support and development
- Case file and document management
- Adaptability and flexibility
References
available upon request
Timeline
Hiring and Administrative Assistant
United Front Executive Protection
04.2023 - 05.2025
Gas Station Sales Asoociate
Wrightwood Market
04.2022 - 04.2023
Retail Cashier
Disneyland Resort
03.2019 - 12.2021
Assistant Youth Career Advisor (Internship)
Goodwill Of Southern California
09.2016 - 03.2017
Tickets Cashier
MT High Ski Resort
11.2015 - 03.2024
High School Diploma -
Snowline Adult School
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