Karolina Porrata
Leominster,MA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Goral Community Optician
03.2021 - Current
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Collaborated with optometry staff to reach individual and team goals.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Beauty adviser
Sally Beauty
08.2018 - 09.2019
- I made sure I helped customers with their needs and added any products that I thought were necessary
- I can engage in friendly conversations with customers to uncover individual markets better.
- Developed strong rapport with customers and created a positive impression of the business.
- Made sure people were signing up for our loyalty program
- Have a great attitude
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- They promoted additional products and services to increase sales numbers and revenue with a diverse selection.
- Multitask but always making sure the customers were a priority
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- They recommended specific hair and beauty products to meet individual customer needs.
- She managed efficient cash register operations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Crew member
Dunkin' Donuts
01.2016 - 10.2017
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Worcester Technical High School
Worcester, MA2018
Skills
- Fast learner
- Customer Service
- Computer Skills
- Multitasker
- Office Management
- Administrative Support
- Data Management
- Schedule Management
- Phone Call Answering
- Staff Motivation
- Filing
- Documentation
- Medical Terminology
- Providing Feedback
- Retail Transactions Processing
- POS Systems
- Cash Register Operation
- Customer Assistance
- Upselling Strategies
- Hospitality and Accommodation
- POS Transactions
- Returns and Exchange
- Engaging with Diverse Customers
- Meeting Sales Goals
- Traffic Calming
- Exceeding Customer Expectations
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Administrative Assistant
Goral Community Optician
03.2021 - Current
Beauty adviser
Sally Beauty
08.2018 - 09.2019
Crew member
Dunkin' Donuts
01.2016 - 10.2017
High School Diploma -
Worcester Technical High School
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