Alyssa Torres
Spring,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot Store
05.2021 - Current
- Provided exceptional customer support by resolving inquiries and complaints efficiently.
- Assisted customers in product selection, ensuring satisfaction with recommendations.
- Managed transactions accurately using point-of-sale systems to streamline checkout processes.
- Trained new team members on company policies and customer service best practices.
Education
Associate of Science - Science
Lone Star College
Houston, TX05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Staff training
- Product sales
- Order fulfillment
- Multitasking
- Fast learner
- Problem resolution
- Product education
- Retail store support
- Account updating
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Certified Pharmacy technician
Timeline
Customer Service Representative
The Home Depot Store
05.2021 - Current
Associate of Science - Science
Lone Star College