Alyssa Totaro
Los Angeles,CA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Overview
7
7
years of professional experience
Work History
Bartender
Takoda Shaw
10.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender
Houlihans Bar and Grill
Elkridge, MD
01.2020 - 07.2020
- Helped improve the drink menu, train new hires and adapt to frequent menu and industry changes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments and high volume environments.
Waitress
Houlihans Bar And Grill
06.2017 - 05.2020
- Provided excellent wait service to ensure satisfaction.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stayed attentive to the needs of both guests and coworkers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
Lead Sales Associate
Aldo Shoes
04.2016 - 10.2017
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
Bachelor of Science - Mass Communications With A PR Track
Towson University
Baltimore, MD12.2020
Skills
- Consumer Behavior
- Critical Thinking
- Social Media Activities
- Social Perceptiveness
- Branding
- Sampling Design
- Social Media Platforms
- Blog Posts
- Motivated Team Player
- Administering Social Media Accounts
- Social Media Content Creation
- Strong Verbal and Written Communication Skills
Timeline
Bartender
Takoda Shaw
10.2021 - 08.2023
Bartender
Houlihans Bar and Grill
01.2020 - 07.2020
Waitress
Houlihans Bar And Grill
06.2017 - 05.2020
Lead Sales Associate
Aldo Shoes
04.2016 - 10.2017
Bachelor of Science - Mass Communications With A PR Track
Towson University