Selah Zayas
Summary
Marketing graduate with hands-on experience in sales, customer service, and team collaboration across retail and hospitality settings. Proven ability to upsell, build client relationships, and perform under pressure. Seeking to apply business education and people skills in a dynamic marketing or promotions role.
Committed to contributing to team success and fostering professional growth through continuous learning.
Overview
1
1
Certification
5
5
years of professional experience
Work History
SERVER/Bartender/Banquet Captain
Monument Inn
La Porte, Texas
08.2022 - Current
- Delivered professional service to guests, ensuring a welcoming atmosphere., retaining polite and a friendly approach at all times.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Mixed cocktails according to standard recipes and customer preferences.
- Provided excellent customer service in a fast-paced bar environment.
- Increased sales through effective upselling of higher-end products.
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Strategically time check ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated enthusiasm and provided exceptional service, resulting in increased referrals and walk-in business.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Prove successful working within tight deadlines and a fast-paced environment.
- Trained new staff on proper serving techniques and customer interaction protocols.
- Assisted in training new bartenders on techniques and product knowledge.
- Maintained optimal inventory levels to support efficient bar service. and restocked supplies regularly.
- Supervised banquet staff to deliver seamless service and enhance guest experience.
- Communicated with clients to understand event specifications and needs.
- Set up and arranged dining areas according to event specifications.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
HOSTESS/RESTAURANT SERVER
Peppers Steak and Seafood
08.2021 - 06.2022
- Assisted servers, food runners, and bussers in maintaining a welcoming dining area for all guests.
- Collaborated with front of house staff to rearrange seating for accommodating special requests from groups.
- Answered phone calls to take orders, give information, and document reservations.
- Fostered strong relationships with regular customers to enhance their dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
SALES ASSOCIATE
JCPenney
11.2021 - 02.2022
- Organized racks and shelves to enhance store visual appeal, engaged customers, and promoted featured merchandise.
- Provided positive first impressions to welcome existing and new customers.
- Accurately processed POS transactions, returning coins, currency payment cards, and receipts to customers.
- Assisted customers in locating products and checking store system for availability at other locations.
- Manage returns exchanges and refunds within store policy.
- Worked to achieve targets for credit card applications, donations, and specific product promotions.
Education
Bachelor of Science - Marketing
University of Houston Clear Lake
HoustonASSOCIATE OF ARTS IN BUSINESS - Business
San Jacinto Community College
Pasadena, TXSkills
- Event coordination
- Client relations
- Attention to detail
- Conflict resolution
- Multitasking
- Time management
- Adaptability
- Brand promotion
- Consumer behavior
- Market research & analysis
Certification
Google Digital Marketing & E-commerce Professional Certificate
Timeline
SERVER/Bartender/Banquet Captain
Monument Inn
08.2022 - Current
SALES ASSOCIATE
JCPenney
11.2021 - 02.2022
HOSTESS/RESTAURANT SERVER
Peppers Steak and Seafood
08.2021 - 06.2022
Bachelor of Science - Marketing
University of Houston Clear Lake
ASSOCIATE OF ARTS IN BUSINESS - Business
San Jacinto Community College