Devin Compan
Dallas
Summary
Enthusiastic and personable customer service professional with extensive leadership experience in hospitality and member satisfaction. Skilled in client relations, conflict resolution, team leadership, and fast-paced service environments. Strong communicator with experience in customer support, company operations, and brand representation.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Banquet Captain/Bartender
Sixty Vines
Dallas
08.2023 - Current
- Trained and supervised banquet staff to maintain service standards and efficiency.
- Executed banquet setup and breakdown for events, ensuring seamless transitions in high-volume dining environment.
- Collaborated with kitchen staff to deliver timely meal service during large gatherings, enhancing overall guest satisfaction.
- Facilitated guest interactions to create memorable dining experiences during events, fostering positive customer relationships.
- Monitored event timelines and adjusted service to align with schedule changes.
Billing Department Specialist
Peloton Interactive
Plano
09.2020 - 09.2023
- Supported diverse customer base with membership inquiries and account assistance
- Resolve customer concerns through empathetic communication and de-escalation
- Maintain strong written communication standards across email and chat support
- Develop in-depth knowledge of company products, services, and policies
- Worked alongside cross-functional teams to enhance research efforts and data interpretation.
Server Captain/Bartender
Beatnik Chicago
Chicago
08.2017 - 04.2020
- Lead Server; certified to train new employees on various serving functions. Bartender; curated menu of 6-8 ingredient cocktails consisting of housemade syrups, infusions, and garnishes.
- Facilitated dining experiences for large groups by efficiently turning multiple tables.
- A keen knowledge of the historic décor and food styles, which were constantly inquired about due to its prominence on social media.
Bartender/Shift Manager, Brand Ambassador
Crew Bar & Grill
Chicago
08.2015 - 07.2017
- Oversaw bar operations, ensuring smooth openings, closings, and accurate end-of-shift reporting
- Managed service well and customer-facing bar service simultaneously
- Managed bar service and customer-facing interactions to enhance guest satisfaction
- Contributed to social media promotions, private events, and marketing initiatives to increase brand visibility
- Assisted with social media promotions, private events, and marketing initiatives
Education
Bachelor of Arts - Communication
Denison University
Granville, OH 08.2011 - 05.2015
Skills
- Event management
- Event Coordination
- Food service coordination
- Team leadership
- Staff training
- Conflict management
- Time optimization
- Effective communication
Timeline
Banquet Captain/Bartender
Sixty Vines
08.2023 - Current
Billing Department Specialist
Peloton Interactive
09.2020 - 09.2023
Server Captain/Bartender
Beatnik Chicago
08.2017 - 04.2020
Bartender/Shift Manager, Brand Ambassador
Crew Bar & Grill
08.2015 - 07.2017
Bachelor of Arts - Communication
Denison University
08.2011 - 05.2015