Kendall Pinnock
Hartford,CT
Summary
Detail-oriented professional with extensive experience in banquet management. Known for effective communication and problem-solving abilities, ensuring seamless event execution and high guest satisfaction.
Overview
15
15
years of professional experience
Work History
Banquet Captain
Delamar Hotel
West Hartford, CT
06.2021 - Current
- Supervised banquet staff to ensure high service standards during events.
- Trained new team members on service protocols and company policies to maintain consistency.
- Resolved guest inquiries and concerns promptly to uphold customer satisfaction during events.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Inspected dishes and utensils for cleanliness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Food Preparation Worker and Dishwasher
The Half Door
Hartford, CT
05.2019 - 08.2023
- Prepared ingredients by slicing, dicing, and measuring to ensure timely service.
- Maintained cleanliness and organization of food prep areas to meet health standards.
- Implemented best practices for food storage to minimize waste and enhance freshness.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Demonstrated strong attention to detail when measuring ingredients and following recipes closely for best results.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Banquet Server
The Hartford Club
Hartford, CT
05.2014 - 06.2021
- Collaborated with kitchen staff to coordinate food presentation, adhering to established quality standards.
- Contributed to team efforts by effectively communicating with colleagues during busy service periods, enhancing workflow efficiency.
- Supported training initiatives for new staff members, sharing best practices for service excellence and operational procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Elevated guest dining experience by recommending beverage pairings based on menu selections.
- Served meals to customers according to established guidelines - keeping in mind dietary restrictions.
- Assisted in set-up and breakdown of banquet spaces while maintaining cleanliness and organization throughout events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
Banquet Server
Max Catering
Hartford, CT
06.2019 - 03.2020
- Guided customers in choosing menu items, addressed inquiries, and offered general information.
- Served meals to customers according to established guidelines.
- Carried out professional service, retaining polite and a friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Adhered to all health and safety regulations while serving food and beverages.
- Served as a liaison between guests and other staff members, proactively addressing any potential issues or misunderstandings before they became problems.
Food Runner
Xl Center
Hartford, CT
10.2018 - 03.2020
- Delivered food items promptly to guests, ensuring exceptional service quality.
- Collaborated with kitchen staff to maintain smooth communication and expedite order fulfillment.
- Monitored dining area for guest needs, addressing concerns to enhance satisfaction.
- Assisted in maintaining cleanliness and organization of service areas during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with the kitchen staff.
- Assisted wait staff with timely food delivery and guest requests.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Assisted with bussing tables and cleaning up spills.
Food Runner/Table Busser
Infinity Music Hall And Bistro
Hartford, CT
01.2015 - 11.2018
- Delivered food and beverages efficiently to guests, ensuring exceptional service quality.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Implemented feedback from customers to improve service delivery and overall dining experience.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Assisted in training new food runners, improving team efficiency and service quality.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
Banquet Server
Chief of Staff
Hartford, CT
07.2013 - 10.2014
- Set up and broke down banquet spaces, maintaining cleanliness and organization throughout events.
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and timely meal service.
- Served meals to customers according to established guidelines.
- Carried out professional service, retaining polite and friendly approach at all times.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Banquet Server
The Hartford Golf Club
West Hartford, CT
08.2012 - 06.2013
- Maintained awareness of guest needs and preferences, responding promptly to requests for assistance or information.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Skillfully balanced heavy trays laden with dishes while navigating crowded event spaces, minimizing spills or damage to table settings.
Banquet Server
Pond House Cafe
West Hartford, CT
03.2011 - 06.2011
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and timely meal service.
- Assisted in set-up and breakdown of banquet spaces, maintaining cleanliness and organization throughout events.
- Collaborated with banquet captain and banquet manager to coordinate food presentation, adhering to established quality standards.
- Adjusted roles and responsibilities to meet changing event requirements.
Education
No Degree - Liberal Arts And Sciences
Capital Community College
Hartford, CTSkills
- Event catering
- Event setup coordination
- Staff training
- Table setting expertise
- Team management
- Event management
- Table setting
- Team member development
- Guest relations
- Food service coordination
- Team player
Timeline
Banquet Captain
Delamar Hotel
06.2021 - Current
Banquet Server
Max Catering
06.2019 - 03.2020
Food Preparation Worker and Dishwasher
The Half Door
05.2019 - 08.2023
Food Runner
Xl Center
10.2018 - 03.2020
Food Runner/Table Busser
Infinity Music Hall And Bistro
01.2015 - 11.2018
Banquet Server
The Hartford Club
05.2014 - 06.2021
Banquet Server
Chief of Staff
07.2013 - 10.2014
Banquet Server
The Hartford Golf Club
08.2012 - 06.2013
Banquet Server
Pond House Cafe
03.2011 - 06.2011
No Degree - Liberal Arts And Sciences
Capital Community College