Joe Bill
Stateline,NV
Summary
Effectively manage personnel and business operations to handle demanding Food and Beverage needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Started out as a Barback, Bartender, Beverage Supervisor. I know how to
accomplish a 20% PC 33% FC 28% labor cost.
Overview
12
12
years of professional experience
Work History
Banquet Captain/Bartender
Hard Rock
02.2020 - Current
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Stocked Service bars for events. Worked with vendors on events to lower PC and Advertising Dollars/
- Performed cost-benefit analysis for corporate and social events.
Director of Nutrition Services
Fundamental Healthcare
03.2011 - 12.2019
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated residents concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Worked with Dietitian to reduce weight loss as well as residents complaints
- Had scheduled Cook and staff meeting on special diets.
Education
Bachelor of Arts - Business
Temple University
Philadelphia, PA09.1980
Skills
- Customer Loyalty
- Standards Enforcement
- Promote Services
- Food Service Operations
- Catering Services
- Vendor Relationships
- Inventory Management
- Critical Thinking
- Cost Control
Timeline
Banquet Captain/Bartender
Hard Rock
02.2020 - Current
Director of Nutrition Services
Fundamental Healthcare
03.2011 - 12.2019
Bachelor of Arts - Business
Temple University