SADRICK DBRITTO
Highland Park,NJ
Summary
Dynamic Restaurant Manager with a proven track record at Saffron Indian Kitchen and Moghul express edison , skilled in optimizing operations and enhancing customer satisfaction. Expert in inventory control and conflict resolution, successfully increased revenue by improving table turnover rates and menu offerings. Passionate about fostering team engagement and delivering exceptional dining experiences.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Banquet Manager
Royal Albert Palace
01.2023 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for [Number]-person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Interpreted instructions to schedule and set up events to client specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Restaurant Manager
Moghul Express Edison
09.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Restaurant Manager
Spice Culture
12.2021 - 08.2022
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Assistant Restaurant Manager
Saffron Indian Cuisine - Orlando
09.2020 - 10.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Head Waiter
Norwegian Cruise Line
02.2017 - 04.2019
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
Restaurant Supervisor
The Leela Kempinski
06.2015 - 01.2017
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
Hotel Waiter
TAJ President Mumbai
03.2012 - 05.2015
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and safe work environment.
Education
Bachelor of Commerce - Commerce
UNIVERSITY OF MUMBAI
MAHARASHTRA03-2012
No Degree - Accounting
St Joseph Jr College
Nandhakhal Virar West 03-2009
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Customer-oriented
- Complaint resolution
- Customer loyalty
- Supervisory skills
- Conflict resolution techniques
- Catering coordination
- Food plating and presentation
- Honed marketing skills
- Stable work history
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Banquet Manager
Royal Albert Palace
01.2023 - Current
Restaurant Manager
Moghul Express Edison
09.2022 - 07.2024
Restaurant Manager
Spice Culture
12.2021 - 08.2022
Assistant Restaurant Manager
Saffron Indian Cuisine - Orlando
09.2020 - 10.2021
Head Waiter
Norwegian Cruise Line
02.2017 - 04.2019
Restaurant Supervisor
The Leela Kempinski
06.2015 - 01.2017
Hotel Waiter
TAJ President Mumbai
03.2012 - 05.2015
Bachelor of Commerce - Commerce
UNIVERSITY OF MUMBAI
No Degree - Accounting
St Joseph Jr College
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