Alyssa Toun
Summary
Highly knowledgeable Zone Manager recognized for increased sales volume of commodities, gold-standard service and excellent communication to maximize profit margin. Successfully handles staffing, training, and development of team of sales specialists in respective geographic area, fostering culture of inclusion and fairness for all team members. Proven history of leveraging insights from market research and market analytics into compelling consumer creative strategies to achieve organizational goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Restaurant Zone Manager
Raising Canes
Anaheim
07.2024 - 06.2026
- Managed daily operations across multiple restaurant locations, ensuring adherence to company standards.
- Trained and mentored managers on company standards and procedures, fostering a culture of compliance and excellence.
- Developed and implemented strategies that improved customer service and satisfaction, enhancing overall dining experience.
- Analyzed sales data to identify trends and areas for improvement.
Medtronic
Bolt
Irvine
03.2023 - 06.2024
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed routine maintenance and repair.
Crew Member
McDonald's
Santa Ana
04.2021 - 05.2022
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment, contributing to timely food production and quality service.
- Maintained cleanliness of work areas, equipment, and utensils during shifts.
- Assisted customers with orders, providing friendly and accurate service.
- Collaborated with team members to optimize workflow during peak periods, enhancing service speed.
- Accurately processed cash transactions at front counter and drive-thru, ensuring smooth customer experiences.
- Followed health and safety regulations to promote a safe work environment.
Education
Century High School
Santa Ana, CASkills
- Customer service
- Data analysis
- Team leadership
- Inventory management
- Training staff
- Operations management
- Effective communication
- Problem solving
- Decision making
- Staff motivation
- Multitasking Abilities
- Active listening
- Product development
Timeline
Restaurant Zone Manager
Raising Canes
07.2024 - 06.2026
Medtronic
Bolt
03.2023 - 06.2024
Crew Member
McDonald's
04.2021 - 05.2022
Century High School