Brenden Richards
Ponchatoula,LA
Summary
Dynamic leader with proven expertise in operations management and sales team leadership, honed at Raising Canes. Excelled in boosting sales and enhancing team productivity through innovative strategies and a focus on customer satisfaction. Skilled in teamwork, collaboration, and effective communication, driving significant process improvements and positive outcomes.
Overview
5
5
years of professional experience
Work History
Restaurant Zone Manager
Raising Canes
01.2024 - Current
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Boosted sales through strategic merchandising initiatives, such as promotional events or product bundling offers.
- Promoted innovation within the zone by encouraging team members to bring forth novel ideas and strategies for process improvements.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
Crewmember
Raising Canes
12.2021 - 01.2024
- Worked front counter, drive-thru and other areas.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Accurately operated cash register to process customer payments.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Stock Clerk
Carter's Supermarket
09.2021 - 12.2021
- Improved product availability by swiftly restocking shelves and displays as needed.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Answered customer questions and provided detailed product information.
Crewmember
Jimmy Johns Subs
03.2021 - 08.2021
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
Dishwasher
StreetSide Market
08.2020 - 02.2021
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stored dishes, utensils and kitchen equipment in proper locations.
Dishwasher
Roux and Broux
07.2019 - 03.2020
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Washed dishes and assisted in bussing tables.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Inspected dishwashing equipment and reported issues to supervisor.
Education
High School Diploma -
Ponchatoula
Ponchatoula, LA05-2022
Skills
- Operations Management
- Sales Team Leadership
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Multitasking
Timeline
Restaurant Zone Manager
Raising Canes
01.2024 - Current
Crewmember
Raising Canes
12.2021 - 01.2024
Stock Clerk
Carter's Supermarket
09.2021 - 12.2021
Crewmember
Jimmy Johns Subs
03.2021 - 08.2021
Dishwasher
StreetSide Market
08.2020 - 02.2021
Dishwasher
Roux and Broux
07.2019 - 03.2020
High School Diploma -
Ponchatoula
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