Ktron Heath
Raising Cane's
Madison
4
years of professional experience
Seasoned operations leader with experience managing restaurants and retail teams, driving service standards, staffing coverage, training, and customer satisfaction. Known for problem-solving, sales operations, and workflow improvement across multi-unit environments.
Work History
Restaurant Zone Manager
3 Years 11 Months- Oversaw zone operations across multiple restaurants, ensuring consistent service standards and execution
- Coordinated daily labor planning, staffing coverage, and shift priorities to support smooth operations
- Monitored food safety, cleanliness, and compliance with brand procedures across assigned locations
- Trained and coached managers and crew on operational expectations, guest service, and workflow efficiency
- Reinforced employee development, communication, and operational discipline across zone teams
Retail Supervisor
8 Months- Supervised daily store operations, ensuring smooth customer service, merchandising, and cash handling workflows.
- Trained sales associates on point-of-sale procedures, product knowledge, and service expectations.
- Coordinated staff schedules, break coverage, and task assignments to maintain floor coverage.
- Resolved customer concerns promptly, protecting satisfaction and supporting repeat business.
Restaurant Manager
6 Months- Directed daily restaurant operations, ensuring fast service, food quality, and clean store presentation.
- Scheduled staff coverage to support peak volume, labor control, and smooth shift transitions.
- Trained crew members on Cook Out procedures, customer service standards, and station readiness.
- Monitored inventory levels and ordered supplies to maintain stock and reduce service interruptions.
Sales Associate Supervisor
1 Year- Supervised sales associates to maintain service quality and consistent customer engagement.
- Resolved escalated customer issues while protecting sales opportunities and retention goals.
- Coached team members on call handling, product knowledge, and objection resolution.
- Monitored sales interactions to ensure compliance with quality and script requirements.
Education
High School Diploma
- Awarded Valedictorian
- Ranked in Top 1% of class
Skills
Team management
Sales management
Operations management
Workforce management
Sales reporting
Customer service
Problem-solving abilities
Timeline
Retail Supervisor
Lifepath
04.2025 - 12.2025Read More
Restaurant Manager
Cookout
09.2024 - 03.2025Read More
Sales Associate Supervisor
IQor
08.2023 - 08.2024Read More
Restaurant Zone Manager
Raising Cane's
07.2022 - 06.2026Read More
Great Teachers Condor
High School Diploma
Read More