Peter Amaral
Somerville,MA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Zone Manager
Raising Cane's Chicken Fingers
Saugus, Massachusetts
02.2026 - 06.2026
- Managed daily operations to ensure efficient restaurant performance and customer satisfaction.
- Trained staff on company policies, procedures, and food safety standards.
- Always wanted and needed to raise the bar and set the tone with all peers no matter what challenges we faced.
- Conducted regular inspections to uphold cleanliness and safety in the restaurant environment.
- Opened multiple Raising Cane’s Restaurants and supported others and always held up the raising Cane’s throughout all of my deployments and always taking feedback with gratitude.
- Created and maintained positive relationships with store managers, customers, and vendors.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Restaurant Crew Member
Raising Cane's Chicken Fingers
Medford, MA
10.2024 - 02.2026
- Prepared food items following Raising Cane's recipes and safety standards.
- Assisted customers with menu selections and provided excellent service at all times.
- Served food quickly for positive guest experiences.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness of dining area and kitchen to ensure a welcoming environment.
- Took orders, prepared foods and processed payments in full-service establishment.
- Performed cashier duties such as taking orders, receiving payments, and providing change to customers.
- Trained new crew members on procedures, customer service, and operational standards.
- Trained new crew members on proper operational procedures.
Education
Next Wave Full Circle Highschool
Somerville, MASkills
- Crew training experience
- Crew coaching
- Team performance analysis
- Customer Recovery using BLAST technique
- Positive role model
- Team leadership
- Problem solving
- Operations management
- Continuous improvement
- Complex Problem-solving
Languages
English
Professional
Certification
- Food Safety Certified
- Certified Trainer
- Certified Traveling Trainer
References
Erika Teige,
- Restaurant Leader
- Raising Cane's Chicken Fingers
- 519 Riverside Ave. Medford, MA, 02155
- +1 (520) 390-7392
Jose Jimenez
- Restaurant Leader
- Raising Cane's Chicken Fingers
- 799 Broadway St. Saugus, MA, 01906
- +1 (512) 923-4230
Accomplishments
- When I was at Raising Cane’s. All of the salary leaders and higher ups recognized my work and would always recommend I should be working salary in the next year or two
Timeline
Restaurant Zone Manager
Raising Cane's Chicken Fingers
02.2026 - 06.2026
Restaurant Crew Member
Raising Cane's Chicken Fingers
10.2024 - 02.2026
Next Wave Full Circle Highschool