Alyssa Travis
Fairfax,VT
Summary
Dealer Technical Representative at DR Power Equipment with a proven track record in resolving complex warranty issues and enhancing customer satisfaction. Expertise in technical support and claim investigation, leading to improved service quality and efficiency through effective documentation. Committed to delivering exceptional customer experiences. Prior long term experience as an assistant store manager which taught a multitude of skills between inventory, hiring, training, record and cash management, customer and crew relations.
Overview
14
14
years of professional experience
Work History
Dealer Technical Representative
DR Power
11.2020 - Current
- Troubleshot customer inquiries related to technical and warranty issues
- Documented all activities related to technical support including processes, updates, changes made
- Participated in special projects as assigned by management team
- Assisted customers with various types of technical and warranty issues via email and telephone
- Provided training and guidance to junior staff members as needed
- Maintained records of data, communication, and transactions with consumers
- Assisted the customer in understanding products, systems, and warranty
- Assisted customers with processing claims for payment or forwarded to appropriate personnel for further investigation
- Investigated problems related to defective parts or materials used in production process
- Developed strategies for improving customer satisfaction while minimizing costs associated with warranties
- Advised customers on proper use of products to ensure that they remain within the scope of warranty coverage
- Reviewed warranty documents to determine validity of claims and determined whether customer was eligible for coverage
- Resolved discrepancies between customer expectations and actual terms of warranty contracts
Assistant Store Manager
Napoli Group (Mcdonalds)
03.2011 - 09.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness
- Assessed, optimized and elevated operations to target current and expected demands
Assistant Department Manager of Deli
Hannaford’s Supermarket
11.2015 - 03.2016
- Monitored and ordered supply levels
- Promptly responded to inquiries and requests from prospective customers
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service
Education
High School Diploma -
Mount Mansfield Union High School
Jericho, VT06-2010
Skills
- Technical support
- Data documentation
- Claim investigation
- Problem resolution
- Product understanding
- Quick decision making
- Dispute mediation
- Multi-tasking
- Excellent customer service
Timeline
Dealer Technical Representative
DR Power
11.2020 - Current
Assistant Department Manager of Deli
Hannaford’s Supermarket
11.2015 - 03.2016
Assistant Store Manager
Napoli Group (Mcdonalds)
03.2011 - 09.2020
High School Diploma -
Mount Mansfield Union High School
Similar Profiles
Rebecca BadoreRebecca Badore
Retail Account Coordinator at DR PowerRetail Account Coordinator at DR Power
Tim GaileyTim Gailey
Manager / Owner Over 50 Off Grid Power Systems at Dr Power SystemsManager / Owner Over 50 Off Grid Power Systems at Dr Power Systems
Hussien AyshehHussien Aysheh
Lowe-Power Lab at Dr. Tiffany Lowe-PowerLowe-Power Lab at Dr. Tiffany Lowe-Power