Alyssa Verdoorn
Omaha,NE
Summary
DME Case Administrator with over 6 years of experience in healthcare management and insurance. Proven track record in optimizing patient outcomes and cost efficiency through detailed case analysis and effective communication. Adept in leadership, problem-solving, and quality assurance. Seeking to leverage skills in a managerial, claims, or analyst role within a dynamic organization.
Overview
6
6
years of professional experience
Work History
DME Case Administrator
Cigna
02.2023 - Current
- Managed DME cases, ensuring compliance and timely resolution, improving patient outcomes.
- Coordinated with healthcare providers for seamless communication and efficient case handling.
- Analyzed case data to identify trends, optimizing processes and reducing costs.
- Supported patients and families, enhancing overall satisfaction.
Claims Representative
Molina Healthcare
04.2022 - 12.2022
- Streamlined claims process, improving system efficiency and customer satisfaction.
- Increased first-call resolution rates using advanced database tools.
- Guided team to enhance performance in claims handling.
- Developed solutions for complex customer issues, setting new service standards.
Insurance Agent
Ttec
07.2019 - 12.2021
- Customized insurance programs to address individual customer risks.
- Delivered superior customer service by explaining products and suggesting policy updates.
- Guided the sales process to meet customer needs and improve satisfaction.
- Achieved measurable results in customer retention through tailored insurance solutions.
Licensed Insurance Sales Representative
Etelequote
04.2020 - 08.2021
- Explained insurance products, advised on policy updates, and guided sales to meet customer needs.
- Set up new policies, calculated premiums, and established payment methods for clients.
- Enhanced client satisfaction and retention through exceptional service.
Pharmacy Benefits Manager
Ttec
10.2018 - 04.2019
- Ensured compliance with security policies and federal regulations, safeguarding employee data and funds.
- Integrated compensation and benefit plans for newly acquired subsidiaries, enhancing employee satisfaction.
- Resolved dosage conflicts and drug interactions, ensuring patient safety and enhancing customer loyalty.
Education
High School Diploma -
Sergeant Bluff Luton
2014
Skills
- Leadership and Team Management
- Claims Analysis and Processing
- Quality Assurance
- Analytical Thinking
- Process Optimization
- Problem Solving
- Effective Communication
- Customer Satisfaction
Timeline
DME Case Administrator
Cigna
02.2023 - Current
Claims Representative
Molina Healthcare
04.2022 - 12.2022
Licensed Insurance Sales Representative
Etelequote
04.2020 - 08.2021
Insurance Agent
Ttec
07.2019 - 12.2021
Pharmacy Benefits Manager
Ttec
10.2018 - 04.2019
High School Diploma -
Sergeant Bluff Luton