ALYSSA WALLS
Olympia
Summary
20+ years of success as a service-oriented professional in customer service and hospitality. Able to balance multiple tasks simultaneously, with an eye for detail, and strengths working with diversity. Demonstrated polished communication skills, keeping company visions and reputations strong. Looking to use acquired skills to enhance further using my natural abilities to provide memorable experiences for guests.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Door Dash & Uber Eats
Olympia
05.2024 - Current
- Delivered food orders promptly to customers' locations.
- Navigated efficiently using GPS and mapping applications.
- Communicated with customers regarding order status and delivery times.
Service Professional
Olive Garden
Olympia
02.2018 - 08.2023
- Worked in both the front and back of the restaurant, balancing flow and maintaining excellent performance in all aspects of Hospitality and Customer Relations.
- Responded to all inbound calls working multi lines, took reservations, trained new team members as needed, helped in problem resolution
Marketing Supervisor
Little Creek Casino & Resort
Shelton
10.2021 - 11.2022
- Supervisor In Marketing overseeing a crew in Promotions, regulated daily, weekly, and monthly drawings.
- Keep up with all monthly changing promotions, cash handling, prize awards, problem dissolution, multi phone lines, computer basics and software designed for the Casino Programs.
- Delegated tasks, initiated incentives, responded to all incoming emails, attended regular meetings
CSA 1
Heritage Bank
Olympia
12.2017 - 01.2018
- Followed policies and procedures during transactions and cash handling, depository banking involving vault safety, guest relations, multi phone lines, 10key
Service Professional
The Palms Cliff House Inn
Honomu
07.2014 - 09.2015
- Helped maintain a #1 and #2 rating on TripAdvisor through high class culinary arts and exceptional customer service/ guest relations.
- Succeeded in creating memorable personal vacation itineraries, resulting in reviews on both TripAdvisor and Yelp.
Service Professional
Hilton Waikoloa Resort
Waikoloa
10.2009 - 05.2012
- Became a valued part of the Hilton Vision of an exceptional Customer Service Professional, guest relations, hospitality, cash handling, POS Systems, 10key
Customer Service Professional
Little Creek Casino & Resort
Shelton
01.2006 - 05.2009
- Worked all aspects of Food and Beverage, Guest Relations, Cash handling, Serving, Bartending, Flagger, Problem Dissolution, followed very strict Casino policies and procedure guidelines
Education
Certificate Of Completion - Tourism
Hawaii Community College
Northstar University
Hilo, HIDiploma -
Waiakea High School
Skills
- Online Research
- Detail Oriented
- Attentive to client needs
- Resourceful
- Manager Abilities
Timeline
Delivery Driver
Door Dash & Uber Eats
05.2024 - Current
Marketing Supervisor
Little Creek Casino & Resort
10.2021 - 11.2022
Service Professional
Olive Garden
02.2018 - 08.2023
CSA 1
Heritage Bank
12.2017 - 01.2018
Service Professional
The Palms Cliff House Inn
07.2014 - 09.2015
Service Professional
Hilton Waikoloa Resort
10.2009 - 05.2012
Customer Service Professional
Little Creek Casino & Resort
01.2006 - 05.2009
Certificate Of Completion - Tourism
Hawaii Community College
Northstar University
Diploma -
Waiakea High School