Summary
Overview
Work History
Education
Skills
Websites
Availability
Timeline
Generic

Alyssa Sinclair

Livermore,CA

Summary

Experienced customer service with over twelve years of experience in the food industry. Focused worker, successful at multi-tasking and delivering prompt and friendly service to all customers. Always have a positive attitude to strive for self growth in the workplace. Never satisfied being a average worker, in need of jobs that come with promotion opportunities. Excellent at resolving problems, improving customer satisfaction, and driving overall operational improvements. Incredible organizational skills to be able to work with the most efficiency needed to complete a task at hand. Recently enrolled in Esthetician school to start a new career path and searching for a job that will allow me to use my skills I already acquired to be able to pursue a new.

Overview

6
6
years of professional experience

Work History

Fine Dining Lead Server/Supervisor

Garre Vineyard & Winery
07.2019 - Current
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Skillfully promoted items on beverage list and specials.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Often bartending at events banquet spaces, including weddings, reunions, and corporate meetings.

Server

Bellachino’s Espresso & Panini Café
09.2017 - 08.2018
  • Prepared food items and drinks for customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Hostess/Server/Food Runner

Taps Bar & Grill
09.2017 - 08.2018
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Documented reservations and communicated changes to guests using POS system.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Education

Associate of Arts - Psychology

Butte College
Oroville, CA

Licensed Esthetician

JD Academy of Salon & Spa
Danville, CA
06.2024

Skills

  • Organized and efficient
  • Leadership
  • Twelve years of experience in restaurant/customer service setting
  • Committed team player
  • Trusted shift lead
  • Staff Training
  • Staff Supervision
  • Customer Complaint Resolution
  • SerSafe Food Certification
  • California Alcohol Seller-Server Certification
  • POS systems operations
  • Conflict Management
  • Front Desk Operations

Availability

Available to start working after the 3rd of January, open availability until I go back to school on the 22nd of January. I will be available any time Saturday/Sunday. I will still be able to work Monday-Friday after the 22nd but schedule for school will be determined soon. My classes should end by 4:00pm.

Timeline

Fine Dining Lead Server/Supervisor

Garre Vineyard & Winery
07.2019 - Current

Server

Bellachino’s Espresso & Panini Café
09.2017 - 08.2018

Hostess/Server/Food Runner

Taps Bar & Grill
09.2017 - 08.2018

Associate of Arts - Psychology

Butte College

Licensed Esthetician

JD Academy of Salon & Spa
Alyssa Sinclair